Loftus Carpet Sales & Cleaning

Loftus Carpet Sales & Cleaning is a third-generation, family-owned flooring retailer and installer that's been serving Plymouth, Duxbury, the South Shore and Cape Cod since 1968 — more than half a century in the trade, per the company's own site. It sells and installs carpet, vinyl, hardwood and LVT, and separately offers carpet, upholstery, ceramic tile and rug cleaning. The written record here is unusually deep: 37 Google reviews running from late 2021 into mid-2026, almost all five stars. One name comes up constantly — Jess (Jessica Loftus) — credited across years of reviews with walking customers through material and color choices, showing up with samples, and staying involved through installation. A 2026 review described a second project completed with the company, again praised for communication; a 2025 review described a whole second floor converted from carpet to pre-finished hardwood, with the crew meeting deadlines and delivering, in the reviewer's words, a high-quality product at a good price. Reviews describe carpet runners for staircases, rug and upholstery stain removal — including a same-day cleanup dispatched within two hours after a pet incident — and full-room carpet and flooring replacements for growing families. One reviewer, writing in 2025, described using Loftus for close to a year at an assisted living community and called the work consistently professional and timely; another described using the company across multiple projects over several years — rug cleaning, carpet cleaning, porch carpet, and laminate flooring — and said they'd always been happy with the price and service. The record isn't spotless. Two 2023 reviews stand out from the pattern. One described being hired through a property management company for a floor repair, and said the installer did a poor job while Jess became hard to reach afterward. A separate 2023 review described paying a carpet-cleaning bill on time, then receiving repeated, increasingly rude phone calls seven months later demanding payment that had already been made. For carpet, vinyl, hardwood or LVT sales and installation — or carpet, rug and upholstery cleaning — on the South Shore or Cape Cod, the reviews describe a long-running, mostly well-regarded family business, with occasional lapses in communication and billing worth asking about directly if a job involves a third party like a property manager or a delayed invoice.