Lord Exteriors

Lord Exteriors is a one-owner exterior-trades business run by Kevin Paul Lord out of 2 Leonard Dr in East Falmouth. Better Business Bureau records list the business as started in 2016 (about a decade), while its Angi profile separately claims 22 years of experience — the two self-reported tenures don't line up. BBB and Angi describe the practiced work as exterior design, fences, painting and carpentry trim, plus roofing, siding and gutters, and roofing is by far what the written record actually documents. The genuine positive record is real but limited to a handful of accounts from 2017 through early 2023: reviewers describe finished roof repairs, gutter and leaf-guard installation, shingle work and a chimney repair, several praising Kevin's attention to detail and follow-through on problem areas. One BuildZoom reviewer who had posted a negative review in 2018 came back the same day to say the roofing, shingling and masonry work was ultimately done well. Set against that is a deposit-and-disappear pattern that recurs across years and platforms. BuildZoom reviewers in 2021 and 2022 describe signing a contract, paying a deposit, and then getting excuses before Kevin stopped responding and blocked calls; a 2022 Google review separately describes a $12,000 deposit taken on a $30,000 roof and skylight job with no work performed; and a 2024 Google review alleges the same thing again — a $2,000 deposit cashed for siding work, followed by excuses and no permit ever filed with the building department. A 2019 BuildZoom review adds that the contractor's license had expired and no permit was pulled for that job. Most recently, Google reviews from November 2024 through January 2025 turn sharply negative on workmanship itself: trampled property and damaged siding left unaddressed, an overcharged and rushed roof job with nails and debris left behind, and one flat one-star "bad service" with no detail. A Better Business Bureau complaint is on file for failing to respond, contributing to BBB's B- grade on a non-accredited profile. The most serious concern is independent of any review: Massachusetts's own contractor licensing registry shows Lord Exteriors' Home Improvement Contractor license (#186512) revoked, a finding BuildZoom's own listing corroborates by separately reporting the same license number inactive and once cancelled by the state. Anyone considering hiring should verify current license and insurance status directly with the state before signing anything, insist on a written contract and a pulled permit, and weigh the repeated deposit complaints against the older, genuine praise before paying anything upfront.