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Verified record
M & W Hardwood Floor Service is an owner-operated hardwood flooring contractor based in Salem, Massachusetts, run by Jose, who works alongside a small crew installing, repairing, sanding, and refinishing wood floors across the North Shore. The company's own site says the owner has worked in flooring in the Greater Salem area for about a dozen years, with another part of the site claiming more than 15 years of experience; BBB's file, opened in 2017, lists the business as nine years old and unrated for lack of information. The written record is extensive and overwhelmingly positive: 33 reviews from 2022 through 2026, almost all five stars, describe a wide range of work — restoring floors in homes as old as 1798 and 1870, leveling uneven subfloors during full renovations, matching new hardwood seamlessly into existing floors, and hand-refinishing staircases, handrails, and balusters. Several homeowners describe hiring Jose and his crew a second or even third time for different rooms or projects. Reviewers consistently note punctuality, careful dust containment during sanding, and thorough daily cleanup, and several describe the crew catching and fixing sub-floor problems, water damage, or depression spots before or during the job. Recent activity keeps this pattern: two reviews in the last six months, both five stars, continue to praise on-time, professional work that left no mess behind. The one clear blemish on the record is a 2023 review describing two missed appointments for an initial estimate, with no apology offered — a complaint about reliability at the scheduling stage rather than about finished work, since every other account describes the crew showing up and finishing on time. For a homeowner considering hardwood installation, refinishing, or repair — especially in an older home where matching existing wood or leveling a subfloor matters — the record here is deep and consistent. Given the single scheduling complaint, it may be worth confirming an estimate appointment is locked in before counting on it.
“M&W flooring did a fantastic and reasonably priced job with my new/repaired hardwood floors and staircase.”
Jose and his team did a wonderful job sanding and refinishing my floors! They were on-time, professional, and left the place spotless even though earlier contractors had left a mess for them. Working with Jose and M&W Floors was great; I highly recommend them.
Floors look amazing! Jose and his team removed multiple blemishes (dark spots) to make our floors look like new.
These guys did a beautiful job on the new stairs and floor. A pleasure to work with. Professional, reliable and detailed oriented. Highly recommended👍
José and his team were a pleasure to work with from start to finish. They quoted us a reasonable price, aligned their schedule fit our tight timeline, and stayed in communication with us to make helpful suggestions about the work we were having done and update us on progress. We’re first time homebuyers and have yet to experience a major project like this so it put us at ease to have a local company step in and do such a great job. They even left behind smooth-sided particle board for us to use when reinstalling our appliances to make sure we didn’t scratch the new finish.
Excellent experience with them. They were organized, on time, and very clean and tidy once they were completed you would not have known they were there, except for having beautiful floors!!!!
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2 changes recorded — last scanned Jul 18, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from M & W Hardwood Floor Service. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$6,000 – $9,600
Typical flooring project around $7,800
