Mass Pro Solutions is a Brockton company built around the call nobody wants to make: a burst pipe, an ice dam backing water into the ceiling, mold discovered behind a wall. Reviewers keep naming the same person, whose name shows up spelled Hanh, Hahn, Hann and Hahnie across different accounts — he answers fast, works the insurance claim alongside the homeowner, and stays through both the cleanup and the rebuild.
This year, reviewers describe him completing a full kitchen and bath after a stretch of storm-related work, staying in constant contact through an ice-dam repair with no surprises, and remediating a ceiling leak from ice damming with what one homeowner called an easy, well-explained process. In a 2026 review, another wrote that it 'is such a relief to find a company that does both mitigation and rebuild' after Hanh handled an ice-dam claim start to finish. In a 2024 review, a homeowner described a clogged driveway pump flooding a newly renovated game room, with Hanh on site the next day with heavy-duty equipment to redirect the water and mitigate the damage.
The mold work draws the most specific praise across the years on file: homeowners describe attic infestations, basement moisture from an outside leak, and ceiling leaks from a burst pipe, with Hanh walking through what he found, how insurance would treat it, and what to expect before starting. The company describes itself as veteran-owned; HomeAdvisor lists it as an Approved Pro at 4.8 stars across 20 reviews (95% five-star), and Google shows 4.9 stars across 29 ratings — both built almost entirely on this kind of storm and mold work rather than routine repairs.
Two accounts complicate that picture. In a Google review from February 2026, a family says their elderly aunt was left with unfinished work, her belongings held in storage for three months, and no follow-through after a $5,000 payment to an associate named Victor. Separately, in an early-2025 HomeAdvisor review, a homeowner says they were charged $970 to remove carpet and flooring after the crew determined they couldn't fix the underlying plumbing leak, then were told to call a plumber and their own insurer. Both are worth asking about directly before booking — specifically who on the team is handling the job and what a mitigation visit will and won't cover.
One Google review from this year describes computer and network support rather than restoration work, which doesn't match anything else customers describe — likely posted to the wrong profile.
For a homeowner facing an active leak, ice dam, or suspected mold, this is a company people call back and refer to family members with the same problem — just get the scope and price for any add-on work in writing before the crew starts.
