Massachusetts General Contractor

Massachusetts General Contractor is Guillermo and a small crew working out of Lynn, and the thing that stands out across seven years of reviews is range. Frozen pipe in February, a clogged sink the same day you call, a bathroom gutted and rebuilt, a basement finished, a walkway laid — customers keep coming back because one number covers all of it. The pattern in the writing is remarkably steady. A January 2026 customer called about a clogged sink and had Guillermo and Johnny out the same day, fixed in thirty minutes, area cleaned up. Another in January 2026 described a bathroom remodel with flooring, electrical and recessed lighting done together and painted clean. A March 2025 reviewer went in sceptical about handing over a bathroom, then ended up having the basement, front porch and part of the kitchen done too. That escalation shows up repeatedly — people hire him for one thing and keep going. Price is the other constant. 'Affordable', 'reasonable', 'competitive' run through reviews from 2019 to this year, and a 2021 customer recounts him offering to install a stair railing for a walking-disabled father for free after spotting a request on a local forum. The two complaints on file are worth reading before you sign. In September 2024, a customer who chose the company because the price was well under other bids reported regretting it months later — tiles coming off the walls, a vanity shaking because it had been fixed with loose hardware. In April 2022 another described getting a fast estimate, agreeing a contract and start date, then struggling to get callbacks and eventually being handed to a different worker. Between them they point at the same place: what happens after the low bid is accepted, and who is actually holding the tools. Google sits at 4.8 across 56 ratings, the Better Business Bureau grades the business A+ though it is not accredited, and lists seven years in business. Three of the reviews in the last six months are positive and none negative. A sensible call for small and mid-size home repair and remodel work on the North Shore, particularly if you want one crew for a mixed job. Get the scope, the materials and the fastening details written into the contract, agree who is on site day to day, and hold a portion of payment until you have lived with the finished work for a few weeks.