Verified record
Melrose Glass Co. is a glass, mirror and auto-glass shop on Main Street in Melrose that says it's been in the trade since 1980. The company says it's run by owner Robert McConaghy, with Marc Pinette as general manager, and its work ranges from everyday jobs -- a cracked mirror, a broken storefront pane -- up to larger commercial glass replacements. Commercial customers tend to praise speed: one reviewer needed a broken glass door at a business fixed and said the crew had it back in working order within 12 hours, calling the owner responsive and reasonably priced. On the residential side, reviewers describe small custom-glass jobs handled well -- a bathroom mirror trimmed in aluminum, a cracked picture-frame glass cut to size -- and mention being shown photos of the shop's larger past projects. Not every account is glowing. A 2022 reviewer said the owner quoted $1,340 for a glass replacement when other companies quoted around $300, and described a frustrating back-and-forth trying to get a response after raising it. A 2021 Reddit post described a technician who measured the wrong pane on a commercial job and left the replacement door frame without all its screws -- worth asking about on a job complex enough to need a callback. A separate review flagged company trucks blocking bike lanes and crosswalks near job sites. Melrose Glass Co. holds an active Massachusetts home improvement contractor registration and carries a Better Business Bureau A+ rating. For straightforward glass, mirror or auto-glass work it has a track record of fast turnarounds; for a larger or custom job, it's worth getting the price and scope confirmed in writing before work starts.
“he tried to measure the wrong window/glass in the business that wasn't even cracked”
“Music sponsors, including 128 Plumbing Heating Cooling & Electric, Bell & Izzi LLC, Evolved Mechanical LLC, the Melrose Animal Clinic and the Melrose Glass Company, helped bring seven performing acts to the Summer Stroll spread across multiple performance areas.”
Had an issue with a commercial glass door that wasn’t closing properly and was creating several security and safety hazards. Marc and his team were able to get the door in good working order within 12 hours of speaking with me. He was very responsive and very reasonably priced. They know their business and do it well. Highly recommend.
Wonderful place to get Your Glass' work done, kind courteous and professional. It helps me out with a small project.I want I'll be back and it's still holding up beautifully
Thank you for a solution to the bottom of our bathroom mirror. It looks great now with the aluminum trim. Wish we could show you! Went yesterday and had that piece and a picture frame glass cut as well. Everything looks great! Very pleased! - Kay and Bruce Allen, Malden, MA
Unfortunately, the site won't allow me to leave zero stars. I was very disappointed!! Let me start this by saying I spent most of last Saturday waiting for another glass company to show up at my house to replace my windshield, which they never did!! I called and spoke with a person here the following Monday morning, Oct 2nd and was told I needed to give them my VIN number so they could order the correct windshield. I called back with the VIN, and they offered me an appointment for Friday Oct 6th at 12:30. I took that appointment and put in for the day off. I showed up at 12:20 on that day to find two people eating their lunch. I said, " I have an appointment at 12:30 to have my windshield replaced!" It was all downhill from there! They were not expecting anyone! They both looked around until they found the paperwork with my VIN on a person's desk, who they then mentioned had been out sick since Monday. I cannot comment on the quality of their technical work, because no one ordered my windshield, and they couldn't do any work, but their office organization and customer Care/Consideration are Horrible!! I already lost one vacation day and still have a broken windshield. It's probably going to cost me another vacation day to hopefully get it replaced.
Melrose Glass Co helped me out with a small piece that I needed to fix a door. They were extremely kind, excellent customer service. Also I was super impressed by the photos in the office of huge jobs they've done. Will recommend to anyone needing glass work, small or large. Thanks again Melrose Glass Co.
Specializes in
Also offers
Languages
2 changes recorded — last scanned Sep 6, 2026.
Deep review history4.6
Cabinet refinishing5.0
Siding, drywall, trim and cabinet repairs5.0
Active license3.1
