Michael's Moving & Storage

Michael's Moving & Storage is a Boston (Ashford St) and Waltham-based company offering local, long-distance, commercial, and residential moving plus packing and storage across Greater Boston, with a website that says it was founded in Boston with more than 26 years of experience. Google shows the company at 4.9 stars from 1,338 ratings, and the volume of detailed reviews is large — 917 on file since 2022. The recurring theme in the crews themselves is speed and care under pressure: a July 2026 review described moving a five-bedroom home with two full trucks in four and a half hours, and a May 2026 review described a couch maneuvered around a tight staircase other movers had turned down. A June 2026 review described a crew moving two households through 100-degree heat without losing their pace. Reviewers name specific crews again and again — Felix, Hilbert, Miguel, Angel among them — and several describe using the company more than once, including one customer who returned seven years after their first move and was just as satisfied. The written record also holds a real cluster of complaints that sit apart from the crew-level praise. A July 2026 review described a $600-800 estimate for a one-bedroom move that ended up costing over $1,600, with calls going unanswered for three weeks. Another July 2026 review, while praising the movers' actual work, said the office and admin side wasn't as transparent as the sales calls had promised. A May 2026 review described dispatch giving repeated false arrival-time updates, and another that same month described a salesman quoting a low price the reviewer felt was never meant to hold. Separately, a February 2025 review described a subcontracted interstate move where items were damaged in a fire while in transit, resolved through an insurance claim. The pattern here is fairly consistent — once a crew is on site, the actual moving work draws strong, specific praise, but the sales and billing side is where complaints concentrate. Get the estimate and what it covers in writing, and confirm directly how dispatch will communicate on the day.