Michael's Moving & Storage

Michael's Moving & Storage has one crew that keeps coming up by name across reviews: Felix's team. Miguel's, Hilbert's, and Edwin's crews get the same kind of specific praise — careful with fragile items, fast, and willing to take on the awkward stuff, like getting a couch up a spiral staircase or a sofa into a loft. On Google, the company holds a 4.9-star average from 1,338 ratings. The physical move itself is what people consistently trust this company for. Recent reviews describe an entire five-bedroom home emptied into two trucks in four and a half hours, a long-distance move from Boston to Georgetown completed carefully during a heat wave, and repeat customers — several are on their second or more move with the company, including one who came back after seven years away. Where the story gets more complicated is what happens around the move rather than during it. In the past six months, several detailed reviews describe the same kind of problem from different angles: one customer's estimate of $600-$800 for a one-bedroom move turned into a bill over $1,600 on moving day; another says a salesman quoted low knowing the price would climb with add-ons; a third describes a scheduled 1-3pm pickup window that dispatch kept pushing back with false promises until the crew showed up at 6pm; a fourth calls out an undisclosed fee that appeared after more than a year, with no callback for over a week. None of these describe damaged work or careless movers — they're about billing, dispatch, and sales communication not matching what was promised on the phone. If you're comfortable getting a written, itemized estimate and confirming the final number before the truck is loaded — a precaution worth taking with any mover — this is a company whose actual crews have a deep and specific track record of careful, efficient work, including with tricky staircases and long-distance runs. The thing to nail down before you book is exactly what's included in your quote and what could change it, since that's where several recent customers say the disconnect happened.