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Middlesex Door Systems is a Burlington garage door specialist that shows up in reviews as the company that answers fast — including a same-day fix during a two-foot snowstorm, where the technician stayed to check every rail and adjustment despite the cold rather than rushing off. That kind of responsiveness shows up again and again in the reviews: reviewers describe technicians arriving within hours of a snapped cable, same-day service for broken springs, and one customer who says they've used the company across multiple properties for over 20 years. Named technicians — Tyler Lapointe, Devin, Scott — come up repeatedly for walking customers through repairs and setting up garage door apps and remotes, and salesman Brian Hale gets credit in one review for matching a replacement door to a homeowner's existing style and insulation needs. Common jobs include broken torsion springs, cable and pulley replacement, opener installation, and full door replacement. A handful of specific complaints are worth knowing about. A recent review said a technician installed springs rated for a 160-pound door on a 120-pound door, which caused the pulleys, cables and opener to fail and need replacing. A 2025 review described a three-week wait for a replacement door that turned out to be the wrong one, followed by another month-long delay. In a 2024 review, a customer said a technician tried to pressure them into buying a new door by leaving the old one inoperable, and a 2022 review described a newly installed opener that stopped working the day after installation and was never resolved. With 300 Google ratings averaging 4.8 stars and an A+ BBB grade, the day-to-day track record here is strong. If a technician recommends new springs, cables, or a full opener replacement, it's worth asking them to confirm the weight rating matches your actual door before work begins.
“Door systems In Worcester has been reliable for ever”
“- Garage door supplier: Middlesex Door Systems”
“Shirley was very helpful in choosing the right doors for us.We like the Garaga construction quality and appearance.It took three attempts to get installation correct.”
“In 2007 it purchased a retail company in Burlington, which is run under the name Middlesex Overhead Doors.”
Exceptional service was provided by Middlesex Door for a snapped cable which made our garage door inoperable. Middlesex Door was responsive to our problem and arranged for a technician to come to our house within a few hours. Devin, the technician, was outstanding. Devin quickly diagnosed the problem and replaced the broken cable to get our garage door to work properly again. Devin was knowledgeable, professional and explained the repair to us in an easy to understand manner. Well done!!
Very prompt service. Professional and friendly service team. Solved all my problems
The technician (Tyler iirc) replaced my broken garage springs quickly, professionally, and was very friendly as well. The price was excellent too. I couldn't have asked for a better experience. One other note - when searching google for this service I was surprised to see SO MANY garage repair sites that were blatantly scams with AI images, no actual physical location, etc. So if you're looking at this review and looking at other alternatives, be very careful of all the other scams out there (and really, just call this business instead)
Our technician was very professional, he took care of our issues and also helped set up our garage door apps. Above and beyond.
Installer running late but I was kept informed. He was efficient and explained everything to me. I would recommend Middlesex door systems to anyone interested in installing or maintenance.
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Certified attributes are verified against the public registry. Others are the business's own statement.
1 change recorded — last scanned Aug 16, 2026.
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