MILLTOWN PLUMBING, HEATING, COOLING AND ELECTRICAL

I had a very positive experience with Liz during my recent MillTown home inspection. She was knowledgeable, thorough, professional, and genuinely enthusiastic about her work. What I appreciated most was the time she took to answer my questions and explain what she was seeing throughout the house. She made the different plumbing, water-quality, and home-protection options easy to understand and provided helpful information about routine care and maintenance of my home's systems. Liz was also very observant beyond the immediate items we were discussing. When she noticed something that might warrant additional attention from another MillTown specialty, she appropriately noted it for follow-up rather than trying to address something outside the scope of her visit. I appreciated that attention to the whole house and her willingness to make sure my concerns reached the right people. Throughout the appointment, Liz was friendly, patient, informative, and never made me feel rushed while I asked questions. I came away from the inspection with a much better understanding of my home's plumbing and water systems and the options available to me. Liz represented MillTown extremely well, and I would be very happy to have her back for future work or inspections. Great experience overall.

I was super happy with Mill Town beginning with the first phone call and ending with the installation of a new Watts Intelli-Flow for my washer. Everyone was really nice and professional and kept me informed of when people were coming and how long it would take for the part to come in. I had a number of questions and Ed answered every one. Ask about their service plan that gives a discount to services. I thought it was a great deal! I will only use them going forward for HVAC, Electrical and Plumbing. If I could give a 10, I would. Thank you so much for a wonderful serve experience. Highly recommend!

We had a great experience with MillTown. Our AC unit needed repairs, and their technician, Devin, worked for two days in sweltering heat to get everything fixed and running properly again. Devin was professional, hardworking, and dedicated to making sure the job was done right. He never seemed rushed despite the challenging conditions. I truly appreciate the outstanding service and commitment. Thank you, Devin and the entire MillTown team, for going above and beyond. I highly recommend MillTown for their professionalism and exceptional customer service!

Milltown answered the call immediately and was able to replace my water heater in record time. Pauric and Ed are masters of their trade. Very pleased with their work. Much appreciated. In addition, Josh installed a new electrical outlet for my Water Heater monitoring system in record time.

UPDATE: I was blown away by how quickly this was handled. Fred, the owner, called me first thing the very next morning and couldn’t have been nicer super down to earth, easy to talk to, and truly understanding. He immediately sent out his senior plumber to take care of everything I wanted addressed, and the work was outstanding. Between Fred’s personal attention and the excellent quality of the work, this was an all around fantastic experience. I couldn’t be happier with how the tankless hot water system turned out. Highly recommend them, thank you Fred and team. We had our HVAC and tankless unit installed by MillTown in 2020 as part of a hydronic heating system. A month ago, the commercial‑grade tank they installed failed. Rheem covered the tank under warranty, but MillTown charged $5,800 for the replacement — which was essentially a retrofit with minimal changes. After reviewing the work, it was clear the job should have been closer to $3,000 based on industry standards and actual scope. Unfortunately, the workmanship was disappointing. The system was left in a condition that doesn’t reflect professional standards — including a drain valve positioned against another pipe, making it impossible to drain the system properly. I provided photos and a detailed email to MillTown expressing these concerns. Their response was that there “wasn’t much to do,” and they offered only a $500 credit toward a future service. Given the excessive pricing and the quality of work, a credit for a future service wasn’t a reasonable solution, and I declined it. Another concern: their website offers no way to contact the owner or any managers directly. For a company that presents itself as family‑run, that lack of transparency says a lot. Overall, the experience was frustrating — from the high cost to the poor workmanship to the dismissive response. Based on this, I cannot recommend MillTown for plumbing or HVAC services.pics show 2 of new tank and 1 of original can see drain valve on pipe !!