Verified record
Millwork Masters is the Topsfield, MA showroom of Woodbury Supply & Millwork Masters, a family-owned window, door and millwork dealer that says it's been serving New England since 1979 — the company's own history page puts it at 47 years in business, with six showrooms across Connecticut, New Hampshire and Massachusetts. Google shows a 4.5★ average from 22 ratings, and the individual reviews on file mostly describe the same pattern: a sales manager, most often named Keith Rogers, walks customers through window and door options — sometimes in the company's own showroom — before an install crew finishes the job cleanly and on schedule. In a 2025 review, one customer who bought 13 replacement windows called the price notably lower than competitors' and the install quick with a thorough cleanup afterward. A May 2026 review describes the company offering to explore a free replacement for an 8-year-old exterior door that had bleached and faded, after a staff member said it shouldn't have deteriorated that much. The one sour note is a 2★ review from mid-2025: a customer described a Marvin sliding-door installation that took nearly six weeks of frustrating back-and-forth — photos, videos, follow-up calls — before a technician actually fixed a defective screen and adjusted the door; the reviewer specifically warned against making final payment before the installed product is confirmed working. For a straightforward window or door replacement, the record here points to a smooth, well-communicated process — but that one drawn-out install is worth keeping in mind: hold back final payment until everything's confirmed working before signing off.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Millwork Masters. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$4,000 – $11,000
Typical exterior project around $7,500
My Therma Tru exterior fiberglass door ,purchased from Marvin Windows 8 years ago, had not held up well, becoming extensively bleached and faded by the sun and New England winters. I learned that Marvin Windows no longer operated in my area but were now partnered with Millwork Masters . I reached out to the local Millwork location (Topsfield, MA) to ask if I could do anything to restore the finish on my door. I was helped by Joe Percy who said that the door should not have deteriorated to the extent it had and offered to explore the possibility of a free replacement. This took some time but eventually I was provided with a brand new door slab to fit in the original frame. Throughout the process Joe kept me updated and always responded promptly to my emails. This level of customer service for my 8 year old door was way beyond my expectation and speaks volumes about the sort of company Millwork Masters is.
Millwork Masters are FANTASTIC!! They helped us select the best windows for our home with a keen eye to aesthetics & offered a financing option that worked very well for us - the finished product exponentially exceeded our expectations - lastly, their installation team is beyond compare - fast, friendly, clean & professional - they were true craftsmen - thank you Keith, Amy & Ahnkka - we are extremely happy with the end result😊👍
April 4, 2025 Marvin sliding door installation and final payment made May 13, 2025 door/screen finally working correctly. Almost 6 weeks of frustrating attempts at communicating, sending photos, videos before we got the expert who replaced the defective screen, adjusted the door so it could be easily opened and closed and cleaned up the grout. Lesson learned: do not make final payment while install is underway, wait until the product is working properly, regardless how long it takes. Two stars because we finally have a door and screen that work. We dealt with Topsfield, MA .
I purchased many windows and doors from Jason and I can say that the service is exceptional. Every quote is very detailed, all questions are answered and no problem making revisions. If there's a mechanical issue with the already installed unit, they send out a technician and the problem is resolved.
Excellent installation crew. Professional, very clean and careful. They asked for our input on many details. The windows and installation materials were done perfectly to eliminate any delays
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Certified attributes are verified against the public registry. Others are the business's own statement.
1 change recorded — last scanned Aug 15, 2026.
5.0
Deck and trim carpentry5.0
Historical window specialist2.6