Olympic Roofing - Topsfield MA

bad service

Last month we had a tree that fell and hit our house during a storm. It damaged the chimney cap and the edge of our roof. I saw on Olympic's website that they offered storm damage repairs so I gave them a call. During the process of getting a quote the Project Manager I was talking to mentioned that they also did masonry work and could clean up the tree in our yard. We got a quote to fix our chimney (but not for a new cap), replace the broken shingles and check for broken plywood underneath, and to clean up the fallen tree. Everything seemed reasonable so I signed the quote and paid the deposit/first payment. So far so good, but it was all downhill after this. I let our Project Manager know we had made the first payment and asked him about how long it would be until they would start working on our house. This was a Friday around noon, I didn't get an answer until the following Thursday. At that point he said they would start work the following Monday or Tuesday. We got to Monday and no one showed up and no word from them that they weren't coming. Same thing on Tuesday, no call, no show. I reached out on Wednesday and got no firm reply. In the meantime, the independent insurance adjuster had stopped by to survey the damage for the insurance company. The adjuster actually went up on our roof to survey the damage, unlike our PM from Olympic, and told me (and showed me photos) our chimney was fine and didn't need any work, only a new cap. So that was frustrating getting told I need $2k worth of work (still not including the chimney cap replacement) on our chimney when in reality we didn't. Then on Thursday morning, after not showing up on Monday or Tuesday that week, our PM called and said they'd come start working around 12:30. I said great, thanks for letting me know. But nobody showed up until about 3 PM when it was starting to get dark. They walked around the house for about 15 minutes, hit our house with a pole of some kind while they tried to knock down a dead wasps nest, gave up and then left without a word about when they'd be back. The following morning at 7 am, my wife and I got woken up by a trash company dropping off a dumpster. We had no idea it was coming. I work nights and had only been asleep for 4 hours at that point so this was extremely frustrating. With the lack of communication throughout the process so far, the lack of respect for our property, and the surprise wakeup, I was ready to cancel the job. I reached out to the PM to voice my complaints and to my surprise they were on the way over to do the work. Once they started the PM did actually go up on our roof at this point and agreed the chimney didn't need all the masonry work he had originally quoted and said they'd leave it alone. They removed most of the tree and finished the roof repairs in one day. I talked to the PM again briefly and asked for an in person walk through to go over everything they had done and he agreed to do so. But that was 2 weeks ago and I haven't heard from him since. I reached out a couple times to no response. The dumpster that was in our driveway for any debris from the project was left in our driveway for a week. When the PM didn't respond to me, I called the number on the dumpster and the person I talked to had no idea that the dumpster was ready to be picked up. He asked who the PM was from Olympic and once I told him he said he wasn't surprised the dumpster was still in my driveway so I guess they have a reputation for bad communication with the dumpster company too. Do yourself a favor and don't hire this company for storm damage repairs. Maybe they're better to work with for a whole roof replacement, but this was an awful experience in our case.

I got some roofing work done for a small shed. They came out and built me the best looking metal roof I’ve seen. Project manager knew what he was talking about and told me a lot of good advice on what materials.

olympic did a great job repairing my sky light. I had an emergency call and they came and fixed it right away. i got a quote and the install done within a week. great team!

I got my whole house painted every room, Olympic beat every estimate I got and still delivered the most quality work I’ve seen. Not a single drip anywhere! Great work friendly staff and even better prices