Moonworks Home Improvement

i have been acting as an agent/advocate for my mom who is 87. she had a roof installed which has had numerous leaks. 2 in garage (now taken care of) where solar lines go through to roof panels.; 1 from improperly sealed window (also ok now) leaking into 3 season porch, causing water damage; 1 around improperly flashed chimney (paid another company $1800 to repair), and now, another one where roof meets vertical end wall of house (leaking into 2nd floor ceiling and down wall into kitchen). Have been calling company for OVER A MONTH and still have not gotten any help from them. They DO NOT RETURN PHONE CALLS!!! Customer service (Ashley and Ryan) have both "left messages for Jesse" as well as "reaching out to him personally". I now have left messages on his cell, and WILL BE FILING COMPLAINT WITH BBB, Office of Elderly Affairs, AG, and State Board of Licensing!! ****STAY AWAY*** ***READ REVIEWS*** (here AND on other sites!!)

Met with salesman Wayne on 10/7, great meeting, nice guy, estimated job range 5-6 weeks, 50% down including electrical. Received no call back at week 6, so I called on 11/30, spoke to Nina who explained we "were overlooked", and had the wiring and gutter plates installed on 12/7. I called on 12/8 to Nina to explain the "flow solutions were NOT completed as ordered" AND to please expedite the electrical install. I was told their electrician (Jack Lennon)"coordinates his own appointments", I could call him if so desired. I then asked "Jessie", shop manager to coordinate the electrical and water flow work, no problem. Seemed weird at the time, then it became worse. The phone support folks were polite at all times, but sadly had no answers. I made MULTIPLE calls, left messages, made requests in a clear, polite, restrained manner over the next month and FINALLY was referred to another salesman Steve who had been helping out subcontracting electrical work to a friend Mark Hofstra, a five star electrician from Franklin, MA. Mark connected us on 1/11, but reiterated he was familiar with past shenanigans with MoonWorks and would not be working off my deposit. Fortunately, Wayne dropped of the check later in the afternoon. Total cost: $800. Big rain this afternoon with significant gutter rain water overflow at both second floor gutter drops in the from and back, as discussed back on 10/7. POOR. Cannot comment on the ice dam work at this time. The off/on switch is in the fuse box downstairs in the basement...I think I was just tickled to have the damned thing hooked up. There are RI tradesmen and women who do awesome work A-Z, who communicate with their customers, and stand behind their quality work. There are others who have found a comfort zone oblivious to the needs of their customers regardless of promise, contract, and cost. Beware of these wolves.

Very well.

<p>This was a big deal purchase. The price was fine. They were supposed to follow up with an estimate to have the roof redone but I never heard from them again. They did a nice repair and it has still held up, but they told me they would follow up within a couple of weeks and never did. I think they should have followed up. A team of people came out and they were fine. They did a great job. I don't think that they are responsive. I want somebody that is a little more responsive. </p>

This was the second time I've used Moonworks. The first time I had no problems and was satisfied with the work. During the second visit, they installed new basement windows that immediately upon installing began leaking (due to poor drainage in the window wells and poor fit of the windows.) I wish the salesman Rick and the install team would have warned me about possible negative outcomes before I committed to the work. The windows were in a hard to access place, and the old windows had been sealed many times before. Unfortunately, when I called to get things fixed, they were no where near as responsive as when they were selling me the services. It took over 6mos to the issue band-aided. Needless to say, I still have water problems that did not exist previously. While quality work goes a long way, a company's response to an unsatisfied customer truly tests their commitment to customer service and quality of the finished product. In this case, my desire was to improve my home, in the end I created a new problem that hadn't previously existed. Based on the time it took to respond to my concerns, I would not use this company again.