Murphy's Air Conditioning, Heating & Plumbing

A repaired air conditioner, an outside shower installed as promised, and a heating system fitted over two days: customers describe all three kinds of work from Murphy’s Air Conditioning, Heating & Plumbing. The company says it serves residential and commercial customers across Cape Cod from South Yarmouth. Its Massachusetts plumbing license, held by Murphy Services, LLC, is active, and its website states a Mitsubishi Electric Diamond Contractor affiliation. Google shows 4.8 stars from 1,910 ratings. In an August 2026 review, an outside-shower customer says Corey explained the installation and carried out what he promised, assisted by a journeyman. A July reviewer describes Nick and Colin installing a new heating system over two days. Another customer says Bruce called with an arrival estimate, made the AC repair, and stayed for 20 minutes checking that the unit worked. A June reviewer says Derek restored AC operation within half an hour, though the after-hours charge was higher than expected. An August customer says Steve recharged a split AC and promised to return to investigate its leak; the customer had working cooling but was still awaiting a lasting solution. Other customers describe more serious problems. An August reviewer alleges that Murphy’s ordered the wrong valve, disconnected the HVAC system before discovering the mistake, and delayed ordering the replacement. The customer says another company ultimately completed the repair. The same reviewer alleges an attempted $175 annual membership charge after cancellation, which failed because their card number had changed. In July, a Provincetown business customer reports two appointments canceled over parking, unanswered voicemails, and difficulty obtaining the cleaning included in an annual membership. Another July reviewer alleges inadequate split-unit cleaning, a later visit that fixed nothing, and a charge exceeding $400; the customer says the technician signed their name to authorize payment. A June maintenance-plan customer reports three unsuccessful attempts to obtain a scheduling callback and says the promised 24-hour service window had passed. An August reviewer also reports dirt left on the floor after a visit. Experiences with scheduling differ. A July cooling-repair customer says Murphy’s fitted them in within about a week, Derek identified and fixed the problem, and they joined the maintenance program. A separate July customer says Nathan arrived on time and answered questions, while Murphy’s responded rapidly to the service call. The BBB gives the company a B- grade and lists one complaint; an undated BBB reviewer also alleges sales pressure.