New England Overhead Door

A spring snapped at 8 a.m. and the garage was working again by 1:30 that afternoon. That May 2026 account is the shape of most of the 341 Google ratings behind this Hopedale company's 4.9 average, matched by a 4.9 across 110 ratings on Porch. New England Overhead Door sells, installs and services residential and commercial overhead doors, and describes itself as family-owned and operated. The service side runs on a few technicians, and customers name them constantly. Sean appears in review after review — on site within a couple of hours of the call, phoning ahead, carrying the parts on his truck, checking alignment on a door that had started behaving by the time he arrived. David draws the same notes: an August 2026 customer described same-day response with text updates and a clear walk-through of the options; in April 2026 another said he spotted the problem immediately and offered to fix it on the spot. Being handed choices rather than a hard sell comes up often — a July 2026 customer chose a full overhaul of an aging large door after being told there was no pressure to do everything. The workmanship draws almost no complaints. The money does. In August 2025, a customer who called the work good itemized the bill: $399 for a pair of springs, $210 to replace the bottom rubber, a 3% credit-card fee they had to negotiate off, and a $99 initial fee added to the final bill rather than credited. A month later, another wrote that springs, cables and lubrication took 45 minutes and cost over $700 — way overpriced, in their words — and an April 2025 reviewer said the same in fewer words. In January 2025, a customer reported paying about $500 for a garage door opener controller that failed with the same fault a year on, and being told there is no warranty past one year. Against that, the last six months brought 20 reviews with none negative, and the written history runs 2021 through this month across six sources. Call them when the door quits and you want it working today — response time and the technicians are the most repeated thing about this company by a wide margin. Before saying yes to the work, get the price in writing, ask whether the $99 service fee is credited against the repair, ask what paying by card costs, and pin down how long parts and labor are covered. That's exactly where the sharpest complaints have landed.