Newton Exteriors

Newton Exteriors is a West Newton, Massachusetts general contractor that Frank Sullivan has run since the early-to-mid 1960s, working on windows, siding, roofing, gutters, and kitchen, bath, and cellar remodeling. Its written review record runs from 2002 to 2017, and reviewers keep circling back to Frank himself — showing up in person, walking through options, and standing behind the calls he made on a job. In a 2017 review, two carpenters were singled out for their work and Frank for being responsive throughout the project. A 2015 review describes him and his crew arriving as scheduled and leaving the home broom clean once the installation was done. A 2003 review recalls all ten of a condo's large old windows replaced in a day and a half after a contract signed within 48 hours, and another from the same year describes a slate-roof leak fixed with a mid-cost rubber solution Frank talked the homeowner through, instead of a cheaper or pricier option. Timing on the harder jobs hasn't always held: a 2003 review recounts a roofing job running five months behind schedule in an unusually rainy season, though the customer called the finished work good; a 2002 review says replacement windows arrived over a month late after a factory remake, with the caulking done poorly on two of them. The most serious complaint on file is a 2012 review describing wiring installed incorrectly, with the company unwilling to cover the cost of a second electrician called in to fix it. A 2002 review names a subcontractor plumber directly and advises hiring your own instead, warning that the crew sometimes didn't show up near the end of a job. Massachusetts' registry confirms the company's home improvement contractor license has been lapsed since 2012. For a window, siding, or roofing job, Newton Exteriors is a reasonable call given Frank Sullivan's decades in West Newton — confirm the license is current before signing, and ask upfront who's handling any plumbing or electrical work on the side.