Verified record
License VerifiedHIC.0579688CT HOME IMPROVEMENT CONTRACTOR · verified Oct 19, 2026
- CT home improvement contractor licenseVerified active
- A+ BBB rating
- 5 reviews in the last 6 months
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Newtown Pools opens, closes and services backyard pools, and its BBB profile describes pool installations, designs, renovations, maintenance and a retail store. Its website names Newtown, Monroe, Bethel, Brookfield and Danbury among its service towns, and the company says it has been in business 32 years. On Google it holds 3.2 stars from 44 ratings, and its BBB grade is A+. A recent customer says they have used Newtown Pools for openings and closings for four summers and visits the shop for water testing, and says the shop charges $20 for a bag of salt that Nejame and Sons charged $55 for. A recent customer says the pool opening was on time and that Pat worked on a filter pump issue and reinstalled the pump. A recent customer who pays nearly $4,000 for biweekly service says they have had to call 5–6 times to get an issue addressed. A recent customer says Newtown Pools built their pool and was reliable for about 10 years, but left them hanging for months on a repair, failed to come for bi-weekly service, promised to come weekly and then disappeared entirely. A 2025 customer said Newtown Pools canceled their signed contract for a new pool construction project after about 7 months, following a run of unanswered emails about permitting and engineering. A 2025 customer wrote that the company chose to cancel their contract without an open conversation. A 2023 Reddit commenter who used Newtown Pools said phone calls and texts were rarely returned after construction started. A 2022 customer said Dave came right out and fixed a pipe the next day after water was found around the filter. A 2022 customer said their algae issue was fixed overnight after they were referred to Newtown Pools. A 2022 reviewer wrote that a pool heater their parents bought from Pat never worked. A 2021 customer said the owner was 20 minutes late for an estimate meeting and never sent the promised pricing. Connecticut lists its home improvement contractor registration, HIC.0579688, as active, held by Newtown Pool Service LLC.
“Newtown Pools services pool heat pumps”
“We used Newtown Pools. The dude was a total asshole after construction started and rarely returned phone calls or texts. Do not recommend.”
Terrible service. I pay nearly $4,000 for biweekly service, so I expect a consistently high level of service and responsiveness. Unfortunately, whenever I’ve had an issue, I’ve had to call 5–6 times just to get someone to address it, and even then, I often have to repeatedly remind them or follow up. It’s extremely frustrating and feels like there is very little concern for customer satisfaction or retaining long-term clients. At this price point, I expect better communication, accountability, and service. The overall experience has been disappointing, and it genuinely feels like they don’t care about maintaining the business or keeping their clients. If you want a pool service that is well worth the money this would not be the company I pick.
DONT DO IT! YOU PAY UP FRONT! They built our pool and for about 10 yrs they were a reliable and quality service. However in the past few years both their quality of work and reliability have worsened leading to this summer where they left us hanging for months on a repair, failed to come for their bi-weekly service, admitted their fault when we complained that their service was non-existent and unacceptable, promised to come weekly instead to make up for it and then disappeared entirely. You pay up front for the season too so they have essentially stolen from us and I will be reporting them to the Better Business Bureau as well. SAVE YOURSELF.
I have been using Newtown Pools for the past 4 summers. Tim and the crew there are great. I use them for the opening and closing and visit the shop for water testing 1-2 times a month. I changed over from Nejame and Sons when I realized the bag of salt Nejame was charging $55 while Newtown Pools charges $20 for the same thing. The guys at Newtown pools are trustworthy and great local guys in town. They also provide weekly cleaning services if needed.
Pool opening service was great, they were on time and did a great job. Had an issue with the filter pump and Pat worked on it to resolve the issue and reinstalled the pump. Pool is up and running and looks great.
Very rude and disrespectful towards customers. Stay away. Not worth your time.
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1 change recorded — last scanned Oct 14, 2026.
Next-day visit for a new pool heater4.5
Three pool water lines replaced in two days4.0
