Next Step Removal & Installs LLC

Next Step Removal & Installs LLC runs out of Cambridge and gets hired mainly for heating and cooling work — boilers, furnaces, heat pumps and air conditioning — with plumbing sitting right beside it. BuildZoom's listing names Kevin Pires as the owner, and homeowners writing since 2022 almost always name Kevin as the person who turns up, with Amanda handling scheduling and confirmations. Its Procore profile lists the company's own service menu as HVAC, HVAC air-distribution cleaning, plumbing and demolition. The reviews are unusually specific about the jobs. In November 2025 a homeowner described an old, rotting cast-iron pipe replaced with new PVC; the same week another had a boiler replaced while they were out of state, coordinated through a housemate and finished without disrupting the neighbouring condo. A 2024 customer had a heat pump, water heater and air handler installed in a small condo building. Speed comes up again and again: an air-conditioning repair completed within twenty hours of the first call in 2024, a same-day capacitor fix charged at $125 in 2025, an emergency shutoff valve on a water main replaced in 2026 with a second valve added at the meter so the city could swap it later. Several reviewers say they were steered to the cheaper repair — a furnace fixed rather than replaced, a problem diagnosed as not really a problem. The complaints deserve equal weight, and they cluster after the job rather than during it. A 2024 reviewer wrote that maintenance technicians called in later described an installation done a couple of years earlier as poorly done, with some unwilling to service it. A 2023 reviewer said their issues came back within a month. Another 2023 review gave three stars, calling the work exceptional but describing a confrontational doorstep visit over an invoice that had already been paid, and a 2022 reviewer said after-work service was non-existent and communication needed to improve. Two of the six comments in the past six months are negative: a one-star "So expensive!" on Thumbtack and a single-line "Look else where" on Google. Google's average sits at 4.5 from 35 ratings while Thumbtack's is 3.7 from three. On credentials, BuildZoom lists a Massachusetts Home Improvement Contractor registration, #197610, as active and issued 8 January 2026, filed to a Cambridge PO box — that is the directory's own record, so ask to see the registration itself. Procore's profile also lists African American Business, Minority Business Enterprise and Small Business classifications, again as directory listings rather than certificates. A sensible call for a Cambridge-area homeowner who wants one experienced tradesperson on an urgent heating, cooling or plumbing failure. Before booking bigger work, get the registration number, the scope and the callback and warranty terms in writing.