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On its BBB page, Niantic Plumbing & Appliance Co., Inc. describes itself as offering plumbing contractor services, parts and supplies. It carries an A+ grade from the Better Business Bureau and 4.7 stars from 54 Google ratings. A recent customer brought a part for a high-end outdoor shower into the store, where Rob diagnosed what was not working. When no nut on hand would fix it, Rob and other staff worked out how to order just a small part of the shower system and brought it in overnight. When the customer could not disconnect the nut on the new part, three men worked together to unscrew the over-torqued nuts. A 2025 customer said Rob diagnosed their water heater problem over the phone, called back at 3:30 with an opening from a cancellation, and by 4:30 the job was done. A 2025 customer wrote that they walked in just before closing needing a new water heater, and it was installed by 9:30 the next morning. A 2023 customer said they woke up to a leaking hot water heater, called about 9 AM, and had a new heater installed by 3 PM. A 2024 customer said they called about 2pm to have a faucet installed and they came out two hours later. A 2022 customer said they were at the house in less than two hours to fix a stripped tub drain, upgraded it to all brass fittings, and charged what the customer expected. A 2023 customer who had searched all over Connecticut for a shower replacement part said every plumber wanted to replace the shower for 1300 or more; at the store the handle type was identified, the parts were in stock, and the customer did it for 30.00. A 2022 customer who was renting said the company would not talk to them even though they were paying the bill. That 2022 customer said two plumbers sent for a significant water leak called the toilet clogged but would not explain how so much water reached the basement, and the office again refused to talk because the customer was a renter.
I needed a part for a high-end outdoor shower. When I brought the part into the store, Rob diagnosed what was not working. He and other staff spent considerable time looking for a nut that would have solved the problem. When it was clear that they didn't have one, they spent even more time trying to figure out how to order just a small part of the shower system. They even brought it in overnight so that I could get the shower up and running. When I couldn't disconnect the nut on the new part from the unit, I took it back. Three men worked together to unscrew the over-torqued nuts on either side. This is the difference between going to a local, knowledgeable store vs a big box store or Amazon. I could not recommend them more highly.
11/27 Update: Walked into Niantic Plumbing just before closing yesterday needing a new water heater, and by 9:30 this morning, it was installed! Fast, honest, and reliable service. Highly recommend for any plumbing needs. #SupportNianticBiz 2 mos ago: Niantic Plumbing is a local staple! I stopped in for supplies, and John at the counter quickly got me exactly what I needed. They’ve been around forever, known for great service, reliable work, and friendly, knowledgeable staff, something rare these days. While people worry about AI taking jobs, nothing replaces genuine customer service, and that’s what keeps me coming back. I’ve trusted them for years and will continue to. Stop by, ask for John, and tell them Paul sent you!
My go to place for anything plumbing. Great people to do business with for sure. Tried and true.
Amazing professionals and they always do a thorough job.
Rob is great! He diagnosed the exact problem with our water heater over the phone. He called me back at 3:30, an hour and a half before closing, with an opening due to cancellation. Half an hour later he's at my house with a new water heater, and by 4:30 they were done with the job. 10/10 highly recommend!
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1 change recorded — last scanned Oct 30, 2026.
Typical Connecticut range for this kind of work, from regional averages — not a quote from Niantic Plumbing & Appliance. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$270 – $660
Typical plumbing job around $470
Water heater delivered and installed the same day5.0
Leak traced with only a small wall opening4.7
