Norman Builders
Local business
Verified record
- Not rated by the BBB
Highlights
- Owner-led projects — Ryan Norman deals with customers directly throughout
- Subcontractor management — reviewers credit his coordination of the trades
- Whole-project scope — custom homes, additions and full renovations
- Cross-border reach — serves Merrimack Valley MA and southern NH
- Multiple trading names — Norman Builders, M.R. Norman Builders, Norman Properties
- No MA registration verified — only a self-reported New Hampshire licence
- Dated review record — the written accounts run 2007 to 2016
- Suspended Houzz listing — the profile is deactivated, not maintained
- Schedule complaints — the lower ratings concern job length, not workmanship
Norman Builders is Ryan Norman's design-and-build company, working the Merrimack Valley on both sides of the state line — Andover, North Andover, Methuen and Haverhill on the Massachusetts side, and a long list of southern New Hampshire towns from its base in Newton, NH. The work is whole-project rather than piecemeal: custom homes and new construction, additions and extensions, multigenerational and accessory dwellings, and full kitchen and bathroom renovations. The company says it has been earning five-star reviews since 2007 and shows 164 project albums, and it cites an Angie's List Super Service Award in every year from 2013 to 2022. The customer record is warm but old. Homeowners rate the company 5.0 on Houzz across ten reviews and 4.6 on HomeAdvisor across eleven, and the two sets read differently: HomeAdvisor's is the more mixed of the two, with a three-star and a four-star sitting alongside the praise, mostly about how long jobs ran rather than how they were built. What runs through both is the owner himself — Ryan Norman is the person customers describe dealing with, and the recurring theme is his responsiveness and his handling of the subcontractors. Three things are worth sorting out before you call. The company trades under several names — Norman Builders, M.R. Norman Builders, and Norman Properties (also Norman Properties and Development) — so make sure the contract, the insurance certificate and the licence all name the same entity. The only licence on file anywhere is a New Hampshire trade registration the company reported to a directory itself, not something confirmed with either state; since this is full remodeling rather than an exempt specialty, a Massachusetts home improvement contractor registration is what you would want to see for work on a Massachusetts house. And the Houzz listing is currently marked as a suspended profile, so treat what it shows as history rather than a live shopfront. For a substantial addition or a whole-kitchen project on either side of the Merrimack Valley line, this is a builder with a long trail behind him. Ask for references from the last year or two, and get the Massachusetts registration and current insurance in writing before you sign.
Read the comments
Most recent comments
- 5.0Nov 8, 2023
Our family is so happy with Ryan Normans kitchen and first floor project. The process was seamless from beginning to end. We would 100% recommend Norman Builders!
— H2HU-2738465View on Houzz ↗ - 5.0Dec 12, 2016
Ryan Norman is an excellent general contractor with great organization and managing skills. All work was done in a professional and timely manner. We highly recommend the talented team from Norman Properties for their many unique and innovative ideas and superior workmanship. We are thrilled with the outcome. We purchased a home in need of a major remodel. Contacted Norman Properties and renovation began soon thereafter. Interior: Removed 2 interior supporting walls replaced with supporting beams, replaced all windows and doors, complete kitchen design and remodel, 2 bath remodels, added master bath and walk-in closet in master. Also replaced existing staircase and new hardwood throughout. Exterior: Removed and replaced siding, roofing, trim, and existing entryway and added large deck.
— Janice ManningView on Houzz ↗ - 5.0Dec 9, 2016
Excellent. Outstanding sub-contractors, user-friendly and very professional. It was very interesting to see the work done from start to finish. All the workers and sub-contractors made outstanding efforts to be very accommodating thru the duration of the project. The project head, Ryan Norman, was there every step of the way. Just can't say enough about the cabinet installer and the flooring and tile specialist who brought outstanding work to the table.
— Larry NewmanView on Houzz ↗ - 5.0Dec 8, 2016
Overall I am very satisfied with the project. It took longer than expected, approximately a month longer, partly due to unexpected complexity of the tile work and partly due to an error in positioning of the tub which took several steps to correct. Despite this, I highly recommend this contractor and plan to hire him again to remodel my kitchen. The tile work was complex involving many pieces of small mosaic that the installer labored over with great care to get perfect. I think the project could have easily come out looking sloppy with a less meticulous person doing the tile and I was happy to wait the extra time to get the result I did. All of the people involved were professional, courteous, tidy, and did an excellent job. I was not charged extra for the extra labor, the error in the tub placement was corrected promptly and at no cost to me. I highly recommend Ryan and his crew and look forward to my kitchen remodel.
— Michelle DiazView on Houzz ↗ - 5.0Dec 5, 2016
Ryan Norman and his company Norman Builders are wonderful. We can't say enough good things about them. Anyone hiring them will be very happy with their work and how EASY they make completing one or more large home projects. Ryan's company installed a new septic tank to replace a failed one and constructed a 2-story garage on a vacant lot across the road on adjacent property. We found Ryan's construction company on "Angie's List." We were living out of state in Los Angeles at the time, and Ryan completed the work for us before we moved. We bought the small house in NH which needed major work - and is located on a small lake. So the projects needed "special" treatment in order to comply with environmental regulations & zoning laws. These were the first big construction projects we've ever done. We needed a lot of "hand-holding." Ryan was absolutely fabulous and helped us quickly with each step. He was always available and answered emails promptly. He explained everything as we proceeded. For example, Ryan found some ancient trash & a large tree stump buried on the lot and emailed pictures to show what was happening. We got regular pictures emailed to us, as the work proceeded. Ryan also patiently handled questions coming from the local neighbors living along the street next to the NH house. We decided to add rain gutters to both sides of the garage to mitigate any water run-off issues. It added a tiny amount to the cost estimate, but we wanted our garage to be trouble free, for our neighbors. Ryan's contacts with our new neighbors during the construction were a BIG help to us, since we were not physically there - we were living on the West coast - during the construction. It meant a lot of emails back and forth, but this was no problem for Ryan. He was very patient and entirely easy to work with. Ryan handled all of the town inspections and followed up with neighbor queries. We can't recommend Ryan & his company Norman Builders highly enough. It was money well spent. We now have a beautiful new garage to store our things (since the house is only 1350 sq ft), and a brand new septic tank installed at our NH home. We will enjoy these improvements for decades to come, thanks to Ryan & Norman Builders. Thank you Ryan!
— Pam BrownView on Houzz ↗
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Update history
Added 21 new comments, established rating 3.9
- behind the score: Multiple trading names — Norman Builders, M.R. Norman Builders, Norman Properties
What does a kitchen remodel cost in Greater Boston?
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Norman Builders. Use it to sanity-check bids, then get the real number in writing.
Cabinets are roughly 30% of a kitchen budget.
Estimated range
$23,000 – $35,000
Typical kitchen remodel around $29,000