North Shore Home Repair & Maintenance

North Shore Home Repair & Maintenance is a Winthrop, Massachusetts contractor that, per its BBB profile, has been in business 21 years and works on kitchens, bathrooms, additions, decks, siding, windows, handyman jobs, and landscaping. Angi lists a similar range: custom cabinets and molding, interior and exterior painting and drywall, landscaping and design, and tile and flooring installation. The written record spans 2008 to 2014 and is mixed. Several 2008 Angi reviewers praised the work: one called the business "very professional and complete," another noted it keeps appointments, is willing to make adjustments, and provides detailed estimates and receipts, and a third said older windows now work well after the repair. Against that, a pattern of complaints about unresponsiveness after payment runs through the same period and beyond. A 2008 reviewer who said they had previously recommended the business described being left waiting for a return call about a skylight repair after paying for the work. A 2009 reviewer said staining on a window and an antique table repair were left uneven, with the table never returned. The most serious account, a 2014 BuildZoom review, alleges owner James Barone was paid nearly $27,000 for a porch and bathroom job, completed less than half of the porch, and left work that failed inspection. Angi's own summary of its five ratings (3.4 average) notes that two of five reviewers separately described the owner going unresponsive and hard to reach after being paid, including a disconnected business phone number. BBB shows the business as not accredited and not rated, citing insufficient information — a different picture than the complaints visible on Angi and BuildZoom. BuildZoom also notes no verified license is on file for the business. Given the repeated pattern of post-payment unresponsiveness and one serious unresolved complaint, anyone considering this contractor should get a detailed written contract with milestone-based payments, confirm current licensing directly, and ask for recent references rather than relying on the 2008-era praise alone.