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North Shore Pool Boys is a Peabody, MA outfit built around one person — Chris — who does the hands-on work himself with occasional help from a small crew reviewers name as Kyle, Rich, Rico, and Mark. People call them for above-ground pool installs, liner swaps, and the seasonal opening-and-closing routine, and BBB lists them under Pool Repair with an A+ grade. When Chris shows up, the reviews describe careful, specific work. He fixed a beaded liner that had slipped out of its receiver on a pool most companies won't touch because it's above-ground, and reviewers single out that kind of expertise as hard to find. He's patched brand-new-liner leaks days before a 60-person graduation party, and more than one customer says he priced a pump repair at a fraction of what competing companies quoted for a full system replacement. In a 2023 review, a customer described him troubleshooting an installation issue that came up mid-job and holding to his original quote anyway. The other side of the record, though, is a persistent pattern of no-shows and silence that shows up again and again, on Google, HomeAdvisor, and Angi alike, across several years. One HomeAdvisor review sums it up directly: the work is good when he actually shows, but missed appointments and unanswered calls and texts were a constant problem. Multiple Google reviewers describe being told a part was needed, promised a callback, and then hearing nothing — one calling the company frauds after chasing a response for weeks. Two more say contact dropped off specifically after they'd already paid, with one describing being ghosted for about two months before old items were finally hauled away. Before booking, it's worth asking directly about the appointment window and what happens if the crew runs late — several reviewers who stuck it out say persistence eventually got the job done well, but a few gave up waiting. This looks like the right call for liner repairs, installs, or pump work if you can tolerate a loose, sole-operator schedule, especially outside the busiest weeks of the season; it's a riskier bet if a guaranteed on-time appointment matters.
Opened my pool to find that the beaded liner slipped out of the receiver in two places. Unable to fix the problem by myself, I called Chris who came by and fixed the problem. It’s hard to find someone who works on above ground pools as most only service in ground. Chris is professional and is very knowledgeable. I would definitely recommend him.
Awful! They came out on 5/15/26 to open the pool, and took the cover off (not the proper way) and set up filter then left, said the would be back. Never came back when said. Then had to call from multiple numbers to get any response. Spoke with Chris he said he would be back 7/2 or 7/3, NO SHOWED. Waited around all day and no show no response through text. Have called and text multiple times since and absolutely no response. They cashed the check right away and still have yet to finish the job. DO NOT USE, awful.
Chris and the crew did a phenomenal job with a last-minute pool cleaning. On top of that, they were on time and kept me updated every step of the way. I highly recommend them!
So happy with these guys! Responded quickly and patched my leaks (in a brand new pool/liner installed by someone else last July). We had a graduation party for 60+ people scheduled for the following weekend and we were panicking. Chris knew we were in a time crunch and came out in the rain to help us out. We will be using them to open and close our pool from now on.. Checked in the next day and a few days later to see how their work was holding up. Very knowledgeable, super respectful -great guys
would not recommend North Shore Pool Boys. This is essentially a one-man operation run by Chris, with little to no help. While the quality of his work was good when he actually showed up, reliability was a constant problem. Chris missed multiple scheduled appointments, was extremely unreliable, and frequently failed to show up without any communication. Calls and text messages often went unanswered, leaving me wondering if he was ever coming. After the first round of missed appointments, I gave him a second chance. He explained that he had taken on more customers than he could handle, and I believed things would improve. Unfortunately, the exact same pattern happened again. More missed appointments, no follow-up, and complete silence when I reached out. At that point, I had no choice but to fire him and hire a company that is dependable and actually shows up when they say they will. When I began contacting other pool service companies to replace him, I spoke with several that said
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1 change recorded — last scanned Aug 4, 2026.
Baluster repair and handrail returns4.4
Retile finished early3.4
