Northeast Chimney Sweeps

Northeast Chimney Sweeps is a Woburn, family-run chimney company — Joe, his son Ben, and Lydia all show up by name across the reviews — that's built an unusually deep, consistent record: 79 reviews on file since 2021, a 4.9★ Google average from 95 ratings, and customers who describe using them for 7, 11, even 25 years running. What comes up again and again isn't just that the work gets done, but how it's explained. Reviewers across 2022 through 2026 describe photo-documented inspections — before-and-after shots of a crumbling flue liner, a failed cap that had let squirrels nest inside, a two-liner system connecting a boiler and hot water heater — and a pattern of Joe and his crew telling people what doesn't need doing yet rather than pushing every service on the list. One 2026 review described the crew treating a chimney liner job as urgent after a gas water heater started leaking carbon monoxide back into the house with a baby in it; a 2022 review recounts them quietly fixing a chimney another company had capped wrong, no criticism of the competitor, just before-and-after photos of the corrected work. The negatives are real but narrow, and they cluster around scheduling and billing rather than the work itself. A 2023 one-star review said it took over 90 days and six follow-up calls just to get a quote, with the job never actually done. A 2022 review complained about a slow-to-arrive bill and an accusatory tone when the company followed up on late payment. And an older 2022 review simply said an inquiry went unanswered. A 2025 Reddit thread captures the same split in miniature — one commenter called their communication "a bit lacking," while two others chiming in on the same post said theirs was fine. None of that shows up in the last six months, where the four most recent reviews are all five stars, including the carbon-monoxide callout above. If you're weighing them for anything beyond a routine cleaning — a liner, a cap repair, a full inspection — the record says to expect careful, photographed work at a fair price; the one thing worth confirming up front is a firm timeline, especially if your project isn't urgent.