O'Brien's Plumbing & Heating

Hot water gone at eight in the morning? The line that repeats most in reviews of O'Brien's Plumbing & Heating is speed. A homeowner whose twelve-year-old water heater sprang a leak wrote in 2024 that Alison called back, sourced the unit and had it installed the same day — up and running within two hours. Another 2024 reviewer had a dead heater replaced the next day, in under an hour. The Fall River shop at 63 Alden Street does plumbing, heating and gas piping, and says it covers Brockton, Fall River, Framingham, New Bedford, Taunton and Worcester with 24-hour emergency service. Its Massachusetts master plumber licence, 10737-PL-M, is active on the state registry under Scott O'Brien, and the number matches the one printed on its own site. Recent customers keep naming the same people. Alison in the office, for callbacks and scheduling. Matt, who fixed a leak within a couple of hours of the first call this April. Brian, who in a 2022 review swapped an old boiler for a high-efficiency unit and walked the customer through the Mass Save rebate. Google sits at 4.3 across 29 ratings, and the last six months of written reviews are all positive. The complaints are worth reading first, and they are about communication rather than craft. A September 2025 reviewer described being left without heat for several days in ten-degree weather after the urgency was made clear, then a broken tub spout that went 36 hours without a callback. In January 2022, another said a message through the website and a follow-up phone call both went unanswered. A December 2025 one-star review is an opinion about the owner rather than a job: the reviewer wrote that he is rude to anyone who shares negative feedback. So: a strong call for the emergency water-heater swap or a boiler replacement, with a real question over how reliably the phone gets answered when things are busy. If you book them, pin the response window down in writing, and ask who is coming — the named technicians draw the warmest notes.