O'Brien's Plumbing & Heating

O'Brien's Plumbing & Heating is a Fall River plumbing, heating and gas-piping contractor offering repairs, installations, bath and kitchen remodel plumbing, and 24-hour emergency service across Fall River, New Bedford, Taunton, Brockton and nearby towns. Its Massachusetts master plumber license, held by Scott O'Brien, is active. Many reviews describe fast turnaround on failures that can't wait: a water heater was replaced within an hour the day after it went out, in a review from late 2024, and another leaking unit was sourced and installed the same day, within two hours of the call, per an early-2024 review. A more recent April 2026 review described a leak fixed within a couple of hours of the initial call. Office staff (Alison/Allison O'Brien) and technicians named Brian, Matt and Scott come up repeatedly as helpful and professional, and one reviewer, in a review from December 2022, described a full boiler replacement that included a walkthrough of the Mass Save rebate process. A few reviews describe the opposite experience. A September 2025 review said the household went without heat for several days during a cold snap despite raising the urgency, and later waited more than 36 hours for a callback about a broken tub spout. A December 2025 review characterized the owner's response to negative feedback as hostile. An older, January 2022 review described messages going unanswered for days. These sit against a much larger run of reviews describing quick, professional service, so the pattern isn't consistent — but it's worth confirming a response-time expectation upfront, especially for a genuine no-heat emergency. A solid pick for routine plumbing and heating work backed by a verified license and a mostly strong record — just get a clear response-time commitment if you're calling about an urgent no-heat situation.