O'Keefe Plumbing & Heating

O'Keefe Plumbing & Heating isn't the typical call-a-plumber-for-a-clog outfit — its own site describes it as a commercial and industrial plumbing and gas-fitting contractor working with life sciences, health care, education, and design-build clients, run out of Peabody under President Larry O'Keefe. The company says it's been doing this work for decades (one page on its own site says "more than four decades," another says "more than three"), with a staff it describes as carrying over 150 years of combined experience. BBB has it listed as an A+ accredited business dating back to December 1990, with no complaints on file there. On Google, though, the numbers are thin — just three ratings averaging 4 stars. The written reviews split: two short five-star notes calling the crew "great" and "friendly," and a more detailed 2023 account where a customer felt the diagnosis on a whirlpool-tub motor missed the mark — the reviewer had flagged a tripped GFI switch, but said the contractor pushed straight to a motor replacement instead of tracing the air switch first. The trade credentials point toward serious commercial plumbing work — IAPMO and PHCC memberships, an Association of Building Contractors affiliation — more than toward a deep residential review history. Worth asking about before booking: how they approach diagnosis on a fixture that's acting up rather than jumping straight to a parts swap, and whether they take on smaller residential jobs at all given how commercial/institutional their own marketing leans.