Quality Sewer & Drain, Inc

Quality Sewer & Drain has built a Peabody-area reputation on one trick: fixing sewer and drain problems without tearing up the yard. Across 67 reviews going back to 2021 — nearly all five stars on Google — the same name comes up constantly: Russ, the owner, who shows up with a camera, finds the actual problem, and usually lines or repairs the pipe from the inside instead of digging. The savings this creates are a recurring theme. One customer who'd gotten quotes from four other contractors — all wanting to dig up the yard, pull town permits, and charge upward of $12,000 — says Russ relined the whole line in under three hours for less than half that. A 145-year-old house with a leaking cast-iron pipe under the basement floor got the same treatment: lined without excavation, with Russ tracking down a separate plumber to handle the section his crew doesn't touch. A homeowner with root intrusion into their main line had the pipe relined entirely from inside a finished basement, timed around their travel schedule so the water never had to be shut off while they were home. Response time gets mentioned almost as often as the trenchless work itself — same-day visits, calls returned on a Sunday afternoon, a crew on-site within an hour of a first call. Several reviewers frame Russ as the guy who tells them what they DON'T need: one says he 'won't suggest work be done if it doesn't need to be,' another that a second-opinion camera look talked them out of an unnecessary excavation. One account outside the review platforms tells a different story. A Nextdoor poster in Beverly says Russ diagnosed a failing waterline, quoted roughly $15,000 to replace it, pulled the permits — and then stopped responding to calls, emails, and a phone conversation about scheduling the actual work. It's a real complaint worth knowing about, sitting alongside a Google page that otherwise shows a 4.9-star average across 163 ratings; ask for a firm start date in writing if the job is a bigger, permitted one rather than a same-day drain clear. For a clogged drain, a root-choked sewer line, or a cracked pipe someone else says needs to be dug up, this is a business with a long paper trail of doing that kind of work without the excavation.