Ocean Aire Service Contractors

Paul Walsh works alone. The BBB lists Ocean Aire Service Contractors as a one-person sole proprietorship run out of a PO box in East Weymouth, opened in January 2019, graded A+ and not accredited. On Angi the business claims 35 years of experience, which does not square with that 2019 start date. Everything customers have written dates from one stretch in early 2019, and four of the five are warm about the same thing: he turns up and fixes what someone else could not. In a February 2019 review a homeowner whose newly installed heat pump had failed, despite repeated return visits from the installer, said Paul came straight over and found the problem the others had missed. A January 2019 customer had an old blower motor replaced next-day after being told elsewhere the job was not worth touching. Another that month described him as knowledgeable, responsive and honest after years of trouble with a large Boston HVAC company. The fifth review is the one to read carefully. In January 2019 a customer gave half a star, saying the quoted thermostat price was extravagant on top of a service charge and an installation fee, that a part in the system was disconnected and bypassed, and that the system froze over and left them without heat until another company diagnosed it and ordered the part. The owner's public reply to that review is a lengthy personal attack on the customer rather than an account of the work — worth knowing before you count on how a dispute would go. Decent odds for a diagnostic call on a heat pump or an air conditioner nobody else has cracked. Agree the price for parts and labour before work starts, ask what happens if the fix does not hold, and bear in mind the written comments stop in February 2019.