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Highlights
- Prompt technicians — several reviews cite on-time arrivals and quick repairs
- Long-running franchise — decades-old family-owned Cape Cod business
- Service dept unresponsive — a 2024 review said calls and voicemail went unanswered
- Pushy sales tactics — a 2024 review described high-pressure upselling on a free estimate
Overhead Door Company of Cape Cod is the local franchise of the national Overhead Door Corporation, selling, installing and repairing residential and commercial garage doors and openers — Wayne Dalton, Clopay, Genie, LiftMaster and Stanley among the brands — across Cape Cod, Martha's Vineyard and Nantucket. It describes itself as family-owned, and the Better Business Bureau, which gives it an A+ rating, lists it as 71 years in business (founded 1955); the company's own site instead cites 40 years, so the exact history is unclear. Reviews from 2023 to 2025 are mixed. Several describe technicians who showed up on time and fixed the door quickly — one 2023 reviewer called the tech "prompt, courteous and quick to fix the problem," another said the crew was "prompt and efficient." But two 2024 reviews raise real concerns: one says the service department doesn't answer the phone, offers no voicemail, and simply doesn't show up; another describes a technician who barely looked at the problem before launching into a sales pitch that dropped from $850 to $550 within thirty seconds, despite being booked as a free estimate. Worth asking about directly: get a firm, itemized estimate in writing before any repair work starts, and confirm a callback number in case the main line doesn't answer. For straightforward garage door repair or installation, the brand backing and decades locally count for something, but the mixed recent reviews on responsiveness and sales pressure are worth weighing before booking.
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