Verified record
Paquette Pools & Spas describes itself as a family-owned business for custom pool installations, spas and pool supplies, and says it has been in business 69 years. A unionleader.com article has quoted co-owner Bud Paquette at the shop in Hooksett. Its BBB grade is A+, and Google shows 4.3 stars from 75 ratings. A recent customer who used the company from 2022 to 2026 for a heater, filter, pump and salt cell, plus every opening and closing, said getting service was a constant struggle, often calling and emailing the service manager, Ryan, five or more times over several weeks. That recent customer wrote that when they suspected an air leak, they were told the company was too busy and had to hire another company to look at it. A recent customer said they were given the wrong chemicals for their pool size. A 2025 customer said Jenna in the showroom explained owning a hot tub, and that Patrick and a coworker put the hot tub on their deck and explained how to get it up and running. A 2024 customer wrote that Paquette installed a 20/40 in-ground pool in their yard in 1974, and that Kevin Paquette and his crew had just installed their 2nd or 3rd liner and replaced all outdated parts in the pool. A 2024 reviewer said Kevin Paquette and his team installed their in-ground pool liner two years earlier and the service team had helped at short notice multiple times. A 2022 reviewer said the company took out a liner, replaced it with a new one and smoothed out all the surfaces. A 2023 customer said the company helped with a hot tub repair after months of finding no help from other companies. A 2022 customer whose hot tub, bought new from Paquette less than two years earlier, was down around 5 weeks described unanswered messages and a wrong part shipped by the manufacturer. In an update, that 2022 customer said the new board was installed and they were satisfied with the outcome. A 2025 customer said they could not reach anyone by phone and got no response to a message until days later.
“At Paquette Pools & Spas in Hooksett, "It's really crazy this year," said co-owner Bud Paquette.”
I used Paquette Pools from 2022 to 2026, buying and installing a heater, filter, pump, and salt cell through them and using them for every opening and closing. Despite that, getting service was a constant struggle. Anytime I needed something, I had to chase the service manager, Ryan, often calling and emailing five or more times over several weeks before getting a response. When I did reach him, he was unprofessional and unhelpful. When I suspected an air leak, I followed up repeatedly, only to be told they were too busy, and I had to hire another company to look at it. Issues I raised were resolved inconsistently at best and it was clear that my even asking was a burden (though I paid every bill promptly and never pushed back on service call costs). After four seasons, I’ve moved on and can’t recommend them.
Friendly, efficient, and helpful every time!
I’ve been coming here for several years and recently there’s a woman who comes over to help but never has any answers . The last time i came in she gave me the wrong chemicals for my pool size. The gentleman is very informative and knowledgeable about the products but he wasn’t there today. I can’t tell you how many times she said I don’t know or we don’t carry that. I guess I’ll have to drive 4 extra miles to get good service.
Great staff...always helpful 👍
Great experience! From the moment we walked into the showroom Jenna was great to deal with. She explained to us all the aspects of owning a hot tub. When are hot tub was delivered. Patrick and his coworker did an excellent job putting the hot tub on our deck and explained everything thoroughly to get the hot tub up and running.
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Certified attributes are verified against the public registry. Others are the business's own statement.
1 change recorded — last scanned Oct 18, 2026.
