Verified record
Typical Greater Boston range for this kind of work, from regional averages — not a quote from PHD Plumbing & HVAC. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$290 – $710
Typical plumbing job around $500
PHD Plumbing & HVAC is a Haverhill company that covers plumbing, heating, air conditioning, gas fitting and drain cleaning across Massachusetts and New Hampshire. Google shows it at 4.5★ from 33 ratings, built on a written record of 22 reviews running from 2022 to today across three sources — with James, George and office manager Tina named repeatedly as the people customers deal with. A recurring theme in the positive reviews is a technician who won't sell a bigger job than necessary. One customer described a previous plumber recommending a full faucet replacement sight-unseen; PHD's James examined it in person and found new cartridges would do, saving the homeowner money. Another described PHD's Tina troubleshooting a broken boiler over the phone before dispatching anyone — avoiding a dispatch fee the caller expected to pay. Several reviews also mention pricing shown directly on the company's website before a technician arrives, and same-day response to furnace and pipe emergencies, including one where an 85-year-old's furnace was fixed the same day temperatures hit single digits. The record also carries real, specific complaints. One 2026 review describes an $838 faucet-and-P-trap job billed at roughly $500/hour, with the customer later discovering — and suspecting was deliberately left — a corroded shutoff valve that failed the next morning. In a January 2024 review, a customer accused the company of pushing misinformation about a sump pump problem. Another 2024 review describes a $20,000 French drain installation that, nine months later, hadn't stopped the basement from flooding, with the customer saying they weren't given a clear explanation why. Its Massachusetts plumbing license, verified against the state registry, currently shows as expired. Given the mix here — real praise for honest second opinions alongside several detailed, specific complaints and a lapsed license — this is a company worth vetting carefully: confirm current licensing directly, get a written estimate before work begins, and ask pointed questions about scope on anything beyond a routine repair.
Love this company! They have saved me too many times to count with issues I've had with plumbing, heating and cooling my home. So grateful for the great work they do and wonderful customer service! Extremely knowledgeable and have excellent work ethics. Highly recommend PHD!
Probably one of the best plumbers we ever employed. James provided a beautiful walk in shower and bathroom remodeling at a terrific price.
Outrageous pricing. Faucet and P trap installation was $838 including $88 for PVC and pipe cement. That means $750 for labor for 1.5 hours work= $500 / Hr. Next morning old shutoff was leaking at the stem. Upon my inspection, I see lots of green corrosion and crustiness. I would have expected an expert being paid $500/ hour to at least suggest that shutoff be replaced. Edit: Now that I have replaced both shut-off valves, I’m convinced they were hoping for another chunk of my money by intentionally ignoring a very bad shutoff hoping I would have them back to replace it. I would never let them past my threshold.
First off, the company name is brilliant—and it’s exactly what saved me when my boiler broke down! In a moment of panic, I remembered the name from work they had recently done for my neighbor. Before even sending a technician, Tina helped me troubleshoot the issue over the phone. To me, that speaks volumes about their honesty; they could have easily charged a dispatch fee just to show up, but they chose to help first. As a woman managing a home, I’ve encountered my share of dishonest contractors, but PHD was different. They provided clear options for my furnace and boiler without any scare tactics or high-pressure sales. I highly recommend PHD for any plumbing or heating needs.
Pretty much a perfect experience you want to have when your water heater breaks in the middle of winter. Called around after finding a bunch of water on the floor from the old water heater and no one can make it out until the next day to review. Call PHD and they have someone close that is over in 10 minutes after the call. Initial review explains the situation well and is upfront with the cost by pulling it up right from their website so I wasn't getting the "well it'll be something like..." scenario. No extra or hidden costs when the final bill came either. They are able to do the full replacement with a new water heater a few hours later and even got there early from the estimated time. So in the span of ~5-6 hours after finding a broken water heater, I received initial review and full replacement with clear upfront costs. Tina on the phone and in-person workers were knowledgeable and personable too which was great. The stars might have aligned a little to let everything fall into place that perfectly but their response and work definitely warrant a fantastic review/recommendation.
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1 change recorded — last scanned Jul 29, 2026.
Water heater replacements4.2