Platinum HVAC

Platinum HVAC Solutions works the South Shore out of Norwell, and the name that comes up review after review is the same one: Eric Morrison. Whether it's a late-night no-heat call or a full duct-work replacement, customers describe reaching him directly and getting a straight answer about what's wrong and what it will cost. The company says it's locally owned and has run for more than 20 years, handling residential and commercial heating and cooling work — installs, repairs, maintenance, custom ductwork — across Norwell, Hingham, Scituate, Marshfield, Hanover, Cohasset, Duxbury, Pembroke, Plymouth, and Weymouth. Google shows a 5-star average across 28 ratings, and the 26 written reviews on file — running from 2023 through this year, with 14 posted in just the last six months — tell a consistent story. One homeowner texted about a no-heat problem after 11 p.m. and had Eric walking them through fixes in real time; another company they had also called never phoned back the next morning. A different reviewer describes a prior contractor botching a heat pump install, with Platinum brought in to sort it out. In a 2024 review, a homeowner said Eric and his crew installed an entirely new heating and cooling system after a larger renovation, then walked them through how to run and maintain it. The jobs described range from routine AC and furnace service to bigger installs — a new air handler with custom duct work, ductless mini-splits, a heat pump swap through the Mass Save program. A few reviewers mention a second technician, Nick, working alongside Eric, and a late-2025 review names three installers — Patrick, Shane, and Michael — on a furnace job, so a small crew backs him up rather than him working alone. The company cites a Massachusetts Sheet Metal license, #4168, on its own site — its own claim, not one confirmed against the state registry. For anything from a broken AC in July to a full system swap, this is a company where the owner stays personally involved with the work, from the first text message to reviewing the finished job with the homeowner afterward.