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Platinum Pools is a Rowley company that both puts pools in and keeps them running — above-ground and in-ground pools, liners, covers and spas across the North Shore, by its own description. Its Houzz listing covers in-ground steel-walled vinyl-liner installations alongside a year-round service department: liner replacements, openings and closings, repairs, heater and cover installs, weekly maintenance. A June 2026 customer called when a skimmer wouldn't draw water at pool opening; the crew came out the next day and it turned out to be the valve. That reviewer describes a knowledgeable, friendly father/son team, and back in 2022 another wrote that they were helped out in a pinch. Google stands at 4★ across 4 ratings. The Massachusetts home improvement contractor registration #174880 is active on the state registry. BuildZoom's profile names Vernon Bell as owner and carries a 2019 Newburyport permit for a $9,000 above-ground pool installation. The newest review is a complaint. In July 2026, a customer wrote that a staff member came into their backyard screaming, which they found unprofessional and left them uncomfortable, and that they had been charged for chemicals they believe were never added to their pool. For a homeowner who wants one company for the install and the weekly upkeep, this is a reasonable call. Pin down how chemical charges are itemized on the bill and who to reach when something goes wrong at the house, and get the season's service schedule in writing before the first opening.
I had a very disappointing experience with this company. A staff member came into my backyard and was screaming, which was completely unprofessional and made me very uncomfortable. When I noticed I had been charged for chemicals that I believe were never added to my pool, I called the company and politely asked about it. Instead of addressing my concerns professionally, the woman I spoke with yelled at me, accused me of lying, and dismissed what I was saying—even though I have video from my security camera of the interaction. I also feel that I was overcharged. Based on my experience, I would not recommend this company. I hope they improve their customer service, professionalism, and billing practices.
Platinum Pools was excellent! This father/son team is very knowledgeable and friendly. I called them because I was having a problem with one of my skimmers not drawing water when I opened up the pool. They came out next day, and it ended up being a simple problem with the valve, but they took the time to educate me on my whole system and give me hints for opening and closing the pool. I'll definitely use them again and highly recommend them to everyone.
Amazing customer service. Super friendly! Helped me out in a pinch. I can't recommend them enough!
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1 change recorded — last scanned Aug 4, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Platinum Pools Corp.. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$280 – $550
Typical pool service visit around $420
Retile finished early3.4