Pool Care

Everybody in here was so extremely helpful!! I had no idea how to open a pool and the gentlemen gave me step by step instructions on what to do. Would 10000% recommend!

After several failed attempts with a pool place in Montville, we were delighted with the expertise demonstrated at Pool Care in Pawcatuck, Connecticut. Not only were they experts in their field, they solved all of our chemical issues in our pool with not only expertise, but non-pretentious knowledge and enthusiasm. They guided us as "friends" and provided us with every necessary bit of knowledge needed. After over a month with the other pool company , they identified and solved our problem in a day with personability; unmatched at any level by the other pool company. If you want experts passionate about their field and willing to work with you as a friend, I'd highly recommend them. They even noticed our desperation for traveling such a distance for professionalism, and went as as far as recommending a quality pool store closer to us , highlighting the passion for the trade over money.

Knowledgeable and friendly staff with the latest techniques and Technology. They also have great pricing.

Well, I wasn’t going to give a review until my most recent find on my pool equipment. Pool Care inc. came with the house I bought. 2021 was my first Summer with them. For the most part, they were good until this summer 2024. Over time I had noticed every time my Pool was being shocked I was being charged $200. This summer, I decided after the possibility of not being opened for Memorial weekend that I’d give the chemicals ago myself. I discussed it with my pool guy. There was some unclear remarks about the chemicals. But I told him I would always let him know what I was putting in the pool. I asked if me putting in my own chemicals would help save money and he said, it should. On a particular week in June they told me they would be arriving in about 15-20 minutes. I asked him to please not put any chemicals in the pool. He said ok. I had shocked it the day before. When they were here. I watched them from my window putting chemicals in the pool. I walked outside (upset) to talk to them. I was clearly dissatisfied and asked them why they put chemicals in when I asked them not to. They talked about bug spray and all types of other things and I was dumbfounded, and then said they could leave if I wanted. I walked away and they left. He text me to call the office. On Monday KIM in the office told me that the guys thought I disrespected them and did not want to return to my house, Ever. This is what upsets me most. Had I been a man, walking out and asserting my myself about my request not to put chemicals in the pool, been received differently? I think so. Now on to what I’ve most recently discovered. There is a valve that controls the flow of water through the drain and skimmer for the pump. This valve can be put on full drain, full skimmer, half-and-half or somewhere in between the two. Best to run a combo of both. The valve handle was broken and remained broken on full drain. Very hard to keep my pool clean when the skimmer is not running. I went to Westerly pool supply and bought a replacement handle. Thank you to them my skimmer is running properly. My skimmer was working property last year as I would go out in between Pool care visits and empty it. Either they broke it last year while closing the pool or this year after our disagreement. I’ve now hired a different pool company to open and close the pool and because everything I’ve become quite good at maintaining my own pool properly.

Love this place Staff are very pleasant and friendly to deal with for all your above / In ground pool needs