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Rizzo Pools works on inground pools and hot tubs, and the company says it has been in business 71 years. A recent customer said Rizzo Pools handled a total renovation of their inground pool, including a new liner, plumbing replacement, electrical for a light and a new cover. One customer who noticed a significant loss of water said Edgar and his team pinpointed the leak and repaired it on the spot. A customer with an inground pool and spa said Edgar resolved a pressurization problem within 20 minutes by locating one bad seal in a valve. A 2025 customer said Edgar fixed burst pipes, leaky pipes and tubes chewed on by mice in their hot tub. A 2024 customer said Rick removed the old vinyl liner, installed the new one and hauled away the discarded materials. On Google it holds 3.8 stars from 88 ratings, and the Better Business Bureau grades it A+. A customer who had a vinyl liner replaced said a lump and creases went unfixed and they were ghosted, then added in an update that the issue seemed to be a water table caused by rain. A customer said the company over charged and that the town had safety concerns about how the pool was left. A 2022 customer said their credit card was charged $320 right after a cleaning without authorization; that customer said the owner later credited $132. A 2021 BuildZoom reviewer said a pool built in 2016 was still cracking after four repairs and that they had hired an attorney. Connecticut lists its home improvement contractor registration, HIC.0692884, as active, held by Rizzo Pools LLC.
““Anything less than 6 inches in drop is abnormal,” says Al Rizzo, owner of Rizzo Pools in Newington, Conn.”
“James Galvin, owner of Rizzo Pools in Newington, said he took a $140,000 EIDL loan “just in case,” but hasn’t needed to tap the money and will simply return it.”
Rizzo Pools helped us with total renovation of our inground pool. This included new liner, plumbing replacement, electrical for light, new cover install and season shut down. The entire team including owner, sales, service, demo crew was professional and did a fantastic job. This project was a fair price and completed in a timely manner. We are extremely pleased with Rizzo Pools and highly recommend to others.
I had them replace the vinyl liner in my pool about 3 or 4 seasons ago. The first season I mentioned to the guy I was dealing with that there was a large hard lump in the bottom, some of the sides had large flappy creases, and thr clips on the walls where popping. They came out and fixed the clips. The following season I was told to take pictures of the lump and creases. The pictures weren't helpful. The ghosted me. The following season I was more persistent and they sent someone out and agreed to fix but said id have to drain the pool. Then I asked should we do it in the spring so the sun wont shrink the liner?...they ghosted me. At this point im done. More issues were there from the beginning but it moot. Don't use this company. Update. Talked to a person and the clarified the issues. Not anyone's fault but their will to fix but could risk getting worse. The issue seems to be a water table caused by rain.
We couldn't be happier with our experience with Rizzo Pools, and especially with Edgar. We purchased an older home with a pool that has definitely seen its share of years, and our goal this season was simply to get it up and running so our family could enjoy the summer. Since we weren't even living at the property yet, coordinating everything from a distance could have been incredibly stressful, but Edgar made the entire process so much easier. From day one, he has been patient, communicative, and genuinely invested in helping us find the best path forward. Every time another issue surfaced (which is inevitable with older pool infrastructure), he took the time to explain what was happening, answer our questions, and help us make informed decisions without ever making us feel pressured. He really cares about what he is doing. He consistently went above and beyond to keep things moving, kept us updated throughout the process, and did everything in his power to help us get the pool ready for our boys to enjoy this summer. We're incredibly grateful for Edgar's honesty, professionalism, and outstanding customer service. While this year was focused on getting everything operational, we're already looking forward to working with Edgar and the entire Rizzo Pools team on a full pool renovation next year. We wouldn't hesitate to recommend them to anyone looking for a company that truly stands behind its customers.
When it comes to speedy customer service and tremendous knowledge of commercial pools Edgar Montalvo Service Manager at Rizzo Pools wins 1st Prize in our book! Rizzo Pools and Glenbrooke go back to the 1960s when Founder Al Rizzo taught Ralph Viola how to service and maintain Glenbrooke’s 2 gorgeous pools. Ralph would go on to take care of our pools for decades and now Rizzo Pools under Edgar’s leadership is back at Glenbrooke! 5 STARS Rose Viola Glenbrooke Outdoor Sports
We needed leak detection services for our inground pool after noticing a significant loss of water. We were especially worried because we had recently installed a brand-new paver patio around the pool and suspected that the company that closed our pool last season improperly winterized the plumbing, resulting in a damaged underground pipe, under our new patio. After the pool company that closed our pool wouldn't even return our phone calls, we reached out to Rizzo Pools. Edgar and his team exceeded our expectations. They arrived early, quickly performed a thorough leak detection assessment, pinpointed the location of the leak, and, even to our surprise - were able to repair it on the spot! Their professionalism, and expertise turned what we feared would be a costly and stressful problem into an instant fix. The relief we felt knowing the issue was identified and repaired correctly was tremendous. We couldn't be happier with the service we received and would highly recommend them to anyone needing pool leak detection or repair services.
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1 change recorded — last scanned Oct 13, 2026.
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