Pooltech

I feel like giving them one star would be giving them too much credit. They canceled on us three separate times and we were promised they would be back today to install the pool. It is currently 2:50 we’ve called four times no return call no show we were fortunate off to find another installer that is coming.

Everytime they said they would come open my pool (at least 5 times now), they never showed, then wouldn't return calls and lastly said "we just found your paperwork it was lost, we will be there Sunday" and yet again, no show.

Worst service. They have to learn about customer service. They suck !!!!!!!!!

Our first experience is not so good. They scheduled us for a pool install. I emailed at 10am, the morning of the install to confirm they were coming. I called the water people myself to schedule them as well. I never received a call or email, until 8:32pm saying they were sorry something came up. I told them please reschedule at the earliest convenience, almost 2 weeks later from first appointment is when we received a date. Again I called to set up water people, which I felt bad about because I never called to cancel the first time, because I had no idea they were going to be a NO Show! They came out. Rambled on and on about how they can't install this pool, as they had trouble with another ladies pool who bought it from some company. I assured them we did not purchase it from that company (which we did not). They then stated the screws were incorrect that the screws were screws that fit a light cover. But kept referring to the problems they had with the other ladies pool, how it took forever, how nothing matched, how the instructions were wrong etc. So we put everything back. I was prepared to ship it back to the company I bought it from. They told us to return it and buy from Naamco (who they do installs for, go figure). Anyhow I spoke to the company they were apologetic and could not believe the installers had such problems. They were/are prepared to fix any issues if items were not shipped properly. So I went out to take pictures of what was there. Well low and behold, the screws are in fact correct, not the size indicated by the installer to me, he never opened the instructions, heck he never even opened most of the boxes, he opened 2 boxes, but did not move the packing so they were actually never looked at, opened the filter, and foam bottom, and that was it. Look if you don't want to install it, just say so, don't waste my time. Their company was informed of the pool specs, maker and model. If you did not want to do it, just say so, I would not have wasted now 5 weeks with this company!