Precision Plumbing and Heating

I did not have the best experience with Precision Plumbing. I contacted them on August 27th for a small job. I was told they would do the job for me and we scheduled for September 18th. On Sunday, the 14th, I had not heard anything about a time so I texted them confirming we were still good to do the job on the upcoming Thursday. After a day, I tried calling and did not receive an answer and was unable to leave a voicemail. At this point I assumed they were no longer interested in the job and I started looking elsewhere. On Wednesday, 3 days after I attempted contact, I was texted and they said they were still coming the next day. Thursday, the day of the job, I sat around the house all day because I never received a time to expect them to show up. Around 1:30pm I received a text that they had vehicle problems and were headed my way. 3:30pm, I texted asking for an update. I never received an answer and was ghosted. Definitely frustrating when you are re-doing a kitchen and have multiple contractors scheduled and work that needs to be done before other work can be completed. We now must find a new plumber and re-schedule the other contractors. I wish I could review their work but unfortunately I was left high and dry without a reason. Frustrating!

They told us two days ago that they would send someone out yesterday ~ 3 pm. We have been without running water for days because we couldn’t get anyone to come out over the weekend. No show, no call yesterday, even this morning from Precision. I called the number back this morning: it went to voicemail. I didn’t leave a message. I may do so once I am less angry. Very unprofessional of them. I wish I could give them less than a one star rating. In the box below on this web page, I am checking “yes” because we tried to use them so I want my issue with them to be seen as valid. I am not sure if checking “no” makes my issue seem less valid.

Great service on short notice

Got myself in a pickle trying to do a self repair. Called Precision Plumbing and Jason came right away. He was very patient and informative and even did some extra work to prevent future hassles. Not only was he professional, but he was personable and willing to explain everything to me as he was working. Will be my first call for any future plumbing needs.

Justin came out to look at our plumbing issue. Was super motivated to help us out and all. Said he'd call back the next day. Gave him a week before I reached out to find out what the deal was. He told me he was on a job and would call back that afternoon. Never called back. Ended up having to go with another company after almost a month of waiting on this guy and tons of wasted time.