Verified record
Prime Home Delivery handles household moves as well as furniture and mattress deliveries. Based in South Easton, the company describes itself as family-owned and advertises local and long-distance moving, packing, unpacking, warehouse distribution and junk removal across Massachusetts and New England, including Rhode Island communities. The owner says he started the company in August 2015 after more than 20 years working for other movers. Google displays 4.7 stars from 94 ratings; BBB gives the business an A+ grade and lists it as not accredited. A July 2026 customer praises two mattress-delivery workers for being careful and removing their shoes before entering the home. Another July customer describes a delivery delay that was resolved quickly after the manager reached out. In a December 2025 review, a customer said a mattress delivery arrived at the indicated time despite a snowstorm. For a long-distance move, a July 2025 reviewer reported on-time pickup and delivery, careful handling and responsive office staff. The customer said the quoted fee included gas, tolls and labor, with no surprise charges at the end. A November 2025 reviewer who had used the company four times praised the crews' communication and described walkthroughs at the beginning and end of each side of a move. Other customers described substantial delivery and communication problems. In September 2025, a Costco customer said a sectional remained in the warehouse for more than three weeks because the company could not find enough deliveries in the customer's area. A September 2022 mattress customer described missed callbacks, uncertainty about a replacement and a representative saying delivery could be canceled if there was insufficient other work on the route. An October 2025 reviewer said an in-home estimate appointment had passed by 25 minutes without anyone arriving or contacting them; after canceling, the customer received a text proposing arrival 20 minutes later. A July 2023 reviewer complained about rude customer-service interactions.
Just had these guys deliver my son's mattress, and 10/10. The two delivery guys were beyond kind. They saw my kid take his shoes off before coming in the house and they removed their shoes (I STILL have to yell at friends about the that)! They were super careful as well. It is just the smallest gestures that are generally unnoticeable that I really appreciate. Would 100% use again, and I'll recommend them to anyone. Just amazing company.
I had a delivery delay but it was solved rather quick the manager herself reached out to me so you won’t ever feel like you can’t reach anyone because they reach out to you and makes sure you get your stuff !! she literally stopped what she was doing to make sure I was all set ! You can count on prime home delivery to go out of their way I don’t know any other moving company that will work on a day off to make sure you get your goods
We recently had a mattress delivered to our home by Prime Home delivery. Throughout the communication was exceptional, the delivery team arrived at the time indicated despite a snow storm. The two men were highly professional, even taking their shoes off outside as it was a wet day. I would highly recommend this delivery service for efficient, professional service.
I have used Prime Home Delivery four times for all my moves. They are incredibly efficient and make a stressful situation so much easier. Every crew that I have had has been amazing. Their communication is wonderful. You walk through your house at the beginning and end of each side of the move to explain everything and make sure all was accomplished. The crews are also very friendly and funny,. I would never use anyone else.
WORST customer service ever!!! Made an appointment for an in home estimate and 25mins after the agreed upon time, no one showed up, no phone call, no text. I called and got voice mail so I canceled the appointment. Then got a text saying he would be there in 20mins and got nothing but excuses. So unprofessional!!!
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1 change recorded — last scanned Sep 30, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Prime Home Delivery, Inc.. Use it to sanity-check bids, then get the real number in writing.
Flights without an elevator, counting both ends.
Estimated range
$900 – $1,700
Typical move around $1,300
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Ownership
Certified attributes are verified against the public registry. Others are the business's own statement.
Ownership
Certified attributes are verified against the public registry. Others are the business's own statement.
