Verified record
When the air conditioning quits in a heat wave, speed is what customers of this Brookline shop describe. A July 2022 review from a 10-room bed and breakfast tells of the outdoor unit dying on a Sunday in 90-degree heat and Alan arriving two hours after the call; a November 2021 customer with a heating emergency wrote that he came out immediately and had it solved in half an hour. Nine of the eleven written reviews on Google are five-star, and most describe repairs and service calls rather than big projects. A customer of many years, writing in February 2023, described quick service calls at reasonable prices; an August 2022 reviewer had an HVAC system put into a small condo and kept the company on for maintenance afterwards. Across the platform the company holds a 4.3-star average from 43 ratings, its BBB page carries an A+ letter grade, and that profile puts it at 26 years in business. The written accounts run from 2021 to 2023. The two one-star accounts are both about installations, and they are the reason to ask harder questions before signing for one. In a May 2023 review, a customer called a single attic A/C unit put in at the start of summer 2022 a disaster: the unit installed upside down, the pan not large enough, the unit leaking repeatedly. A July 2021 review said a job begun in December 2020 was still incomplete after the customer switched to mini splits, that about $12,500 had been paid for four mini splits, and that calls and texts went unanswered. For an emergency repair or a service call, this is the kind of small outfit reviewers keep calling back. For an install, settle the equipment sizing, the condensate pan and drain detail, a written schedule and payments tied to completed stages before any deposit changes hands.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Pro Air Heating & Air Conditioning. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
We had Alan install a single A/C unit in our attic for our master bedroom at the beginning of the summer in 2022. Although Alan is a very nice person, the installation was a disaster. They installed the unit upside down, the pan wasn't large enough, the unit leaked repeatedly, and Alan was too busy to stop by and check on his guys' work. He had to have another installation team repeatedly fix the problems. Do not trust Alan and use a different contractor. 5/15/2023 Update: The unit still does not work, and Alan's phone is disconnected.
We have used Alan and his team for many years! he has always been very responsive to our requests and accommodated service calls very quickly. Work is always completed right away and is reasonably priced. I know if we have an HVAC issues, and I call Alan, it is going to be taken care of quickly, reliably, and completely. We have recommended Alan to many friends and neighbors and all have been satisfied.
Highly competent, friendly, responsive, on time, and available. Highly recommended.
Alan and his team are really fantastic to work with. He installed our HVAC system in a small condo very promptly and has been readily available for maintenance ever since. We recently had our AC break during a heat wave and when we called ProAir and left a message Alan responded within ten minutes, on a weekend evening. We scheduled a time for an evaluation 1 day later and found out we needed a new compressor. This was all taken care of and replaced in several days. Pricing is fair and transparent and the whole crew is very friendly. It's nice to feel like you have a 'go-to' crew for unexpected issues like this and Alan and the ProAir team are certainly it!
I would recommend Alan. Our outdoor A/C Unit went out on a Sunday when it was 90 degrees outside. Our 10 room bed and breakfast was getting hot! Alan arrived 2 hours after we called for him. He was pleasant and invested in getting us up an running asap. He problem solved and fixed the problem. Then he followed up! This is the second time we've used Pro Air and I'd call them again!
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1 change recorded — last scanned Jul 2, 2026.
Quoted price holds5.0
Steam boiler and Runtal system repairs praised4.6
On-time crew2.5
ACCA 2020 Commercial Contractor of the Year3.5
