Pro Air Heating & Air Conditioning
Local business · 25 Columbia St, Brookline, MA 02446, USA
Verified record
Highlights
- Long track record — 26 years in business, per its BBB profile
- Solid review base — 4.3 stars across 43 Google ratings
- Responsive and affordable — cited for quick service and fair pricing
- Serious complaint — one review describes a bad installation, unresolved
- Dated reviews — most reviews on file run from 2021 to 2023
Pro Air Heating & Air Conditioning has been operating out of Brookline, with a second address in Sharon, for 26 years, according to its Better Business Bureau profile. It's a small, owner-run outfit — homeowners call for heating and air conditioning work, not a big regional franchise with a fleet of trucks. On Google, it holds a 4.3-star average across 43 ratings, and the Better Business Bureau grades it A+, though the company hasn't pursued formal BBB accreditation. Look past those headline numbers and the picture gets more mixed: on hvacservice.io, reviewers point to responsive service and competitive pricing, and a BuildZoom review from a past customer recalls the owner presenting well and offering a solid quote. Against that, a review on unilocal.fr describes a different experience — a poor installation that proved difficult to get fixed afterward. Across the reviews tracked here, eleven of them spanning 2021 to 2023 across several sites, overall sentiment comes out moderately positive rather than glowing, consistent with a shop that has real fans alongside at least one genuinely unhappy customer. There's nothing more recent than 2023 to say how the last couple of years have gone, so it's worth asking for a current reference or two before committing to a bigger job. The unilocal complaint is the clearest warning sign among these reviews — weigh it against the otherwise decent marks before signing anything sizable. For an everyday heating or cooling call from an established, family-scale Brookline operator, the marks look solid; for a larger installation, get a couple of recent references and put the scope and price in writing before work starts.
Read the comments
Most recent comments
- 1.0May 15, 2023
We had Alan install a single A/C unit in our attic for our master bedroom at the beginning of the summer in 2022. Although Alan is a very nice person, the installation was a disaster. They installed the unit upside down, the pan wasn't large enough, the unit leaked repeatedly, and Alan was too busy to stop by and check on his guys' work. He had to have another installation team repeatedly fix the problems.<br>Do not trust Alan and use a different contractor.<br>5/15/2023 Update: The unit still does not work, and Alan's phone is disconnected.
— Martin ShoreView on Google Reviews ↗ - 5.0Feb 4, 2023
We have used Alan and his team for many years! he has always been very responsive to our requests and accommodated service calls very quickly. Work is always completed right away and is reasonably priced. I know if we have an HVAC issues, and I call Alan, it is going to be taken care of quickly, reliably, and completely. We have recommended Alan to many friends and neighbors and all have been satisfied.
— Spencer SimonsView on Google Reviews ↗ - 5.0Dec 2, 2022
Highly competent, friendly, responsive, on time, and available. Highly recommended.
— Bill HillsView on Google Reviews ↗ - 5.0Aug 14, 2022
Alan and his team are really fantastic to work with. He installed our HVAC system in a small condo very promptly and has been readily available for maintenance ever since. We recently had our AC break during a heat wave and when we called ProAir and left a message Alan responded within ten minutes, on a weekend evening. We scheduled a time for an evaluation 1 day later and found out we needed a new compressor. This was all taken care of and replaced in several days. Pricing is fair and transparent and the whole crew is very friendly. It's nice to feel like you have a 'go-to' crew for unexpected issues like this and Alan and the ProAir team are certainly it!
— Samuel MillerView on Google Reviews ↗ - 5.0Jul 31, 2022
I would recommend Alan. Our outdoor A/C Unit went out on a Sunday when it was 90 degrees outside. Our 10 room bed and breakfast was getting hot! Alan arrived 2 hours after we called for him. He was pleasant and invested in getting us up an running asap. He problem solved and fixed the problem. Then he followed up! This is the second time we've used Pro Air and I'd call them again!
— Bed and BagelView on Google Reviews ↗
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Update history
Added 11 new comments, established rating 3.6
- behind the score: Serious complaint — one review describes a bad installation, unresolved