Verified record
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Pro Air Heating & Air Conditioning. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
Pro Air is a Brookline HVAC company built around one owner, Alan — nearly every review names him personally, and a few describe calling him back directly for years. The BBB lists the company, also known as Pro-Air (Sharon/Brookline), as 26 years in business with an A+ rating, though it isn't BBB-accredited, and Google shows 4.3 stars from 43 ratings. The written record splits cleanly by job type. Emergency and small-repair calls read very well: a 2021 review described a heating emergency solved in half an hour, a 2022 review described Alan arriving two hours after an outdoor A/C unit failed at a ten-room bed and breakfast on a 90-degree Sunday, and another 2022 review described a compressor replacement scheduled and finished within days of an after-hours message during a heat wave. Reviewers consistently mention fast response and fair pricing, with Alan showing up personally. Larger installation jobs tell a different story. In a 2023 review, a customer described a single attic A/C unit Alan installed being fitted upside down with an undersized drain pan that leaked repeatedly, needing a separate team to keep fixing it — and by a mid-2023 update, Alan's phone had been disconnected. A 2021 review described a bigger job — four mini-split units plus exterior tubing, electrical, and a small attic system, roughly $12,500 paid in — left incomplete since December 2020, with Alan no longer answering calls or texts. Not every big job goes this way — one customer called Alan back for a repair on an 11-year-old installation rather than replacing it — but the two accounts of unfinished installs and an unreachable owner are worth weighing seriously. What to know before calling: Pro Air looks strongest for a same-day repair or a small unit swap, where the reviews are consistently positive. For a larger multi-unit installation, get a written scope, a payment schedule tied to completed work, and confirm you can reach someone besides Alan directly before handing over a deposit.
We had Alan install a single A/C unit in our attic for our master bedroom at the beginning of the summer in 2022. Although Alan is a very nice person, the installation was a disaster. They installed the unit upside down, the pan wasn't large enough, the unit leaked repeatedly, and Alan was too busy to stop by and check on his guys' work. He had to have another installation team repeatedly fix the problems. Do not trust Alan and use a different contractor. 5/15/2023 Update: The unit still does not work, and Alan's phone is disconnected.
We have used Alan and his team for many years! he has always been very responsive to our requests and accommodated service calls very quickly. Work is always completed right away and is reasonably priced. I know if we have an HVAC issues, and I call Alan, it is going to be taken care of quickly, reliably, and completely. We have recommended Alan to many friends and neighbors and all have been satisfied.
Highly competent, friendly, responsive, on time, and available. Highly recommended.
Alan and his team are really fantastic to work with. He installed our HVAC system in a small condo very promptly and has been readily available for maintenance ever since. We recently had our AC break during a heat wave and when we called ProAir and left a message Alan responded within ten minutes, on a weekend evening. We scheduled a time for an evaluation 1 day later and found out we needed a new compressor. This was all taken care of and replaced in several days. Pricing is fair and transparent and the whole crew is very friendly. It's nice to feel like you have a 'go-to' crew for unexpected issues like this and Alan and the ProAir team are certainly it!
I would recommend Alan. Our outdoor A/C Unit went out on a Sunday when it was 90 degrees outside. Our 10 room bed and breakfast was getting hot! Alan arrived 2 hours after we called for him. He was pleasant and invested in getting us up an running asap. He problem solved and fixed the problem. Then he followed up! This is the second time we've used Pro Air and I'd call them again!
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Established 2.5 rating