Quarry Hills Plumbing & HVAC

Quarry Hills Plumbing & HVAC is a family-owned shop out of Mansfield that shows up again and again in reviews as the company that finally solves a problem other contractors gave up on. One homeowner said three other technicians had tried and failed to diagnose a heating problem before Quarry Hills figured it out; another described calling several local companies about a persistent gas smell with no success until Andrew Foley traced the source. Reviewers consistently name individual technicians — Noah, Nathan, Thomas Russo, Andrew Foley, Dan — for explaining the diagnosis and pricing clearly before doing the work. Response times come up often too: one reviewer's boiler stopped working overnight and a technician was on-site within 30 minutes; another said a Saturday-morning water heater failure got a callback and a same-day replacement when other companies didn't return calls at all. A few recent reviews describe a rougher edge to the sales side. One customer said a technician pushed them from a repair to a replacement to an upgraded replacement within about 15 minutes, calling the pitch pressured. Another, in a condo, said a technician started checking equipment they'd specifically been told not to touch. A separate review described a $567 charge for a 35-minute toilet-flange repair, and a BBB review, without a specific date, described the company breaking something during a job and the owner declining any responsibility for the damage. Most of these describe estimates and edge cases rather than the core repair work most reviews praise. Its Massachusetts plumber license is active on the state registry, and the company holds an A+ BBB grade alongside 487 Google ratings averaging 4.9 stars. For a genuinely tricky diagnosis — a mystery leak, an intermittent heating issue, a smell nobody else could trace — Quarry Hills has real, repeated evidence behind it; just get pricing and scope of work in writing before agreeing to any upsell.