Quarry Hills Plumbing & HVAC

Quarry Hills works out of 627 East Street in Mansfield and covers both trades — plumbing and HVAC — with a volume of feedback most local shops never reach: 487 Google ratings averaging 4.9, plus 188 on HomeAdvisor at 4.7. Its plumbing licence, 15768-PL-M, is verified active with the state under William Duggan. The recurring theme is diagnosis. In July 2026 a homeowner told to replace their whole AC system by another company called Quarry Hills for a comparison quote; the salesman suggested a diagnostic first, the team found electrical faults, and the system was fixed for a fraction of a replacement. In February 2026 a customer with a persistent natural-gas smell that several companies had failed to trace described technician Andrew checking combustion, inspecting the gas system and adjusting pressures to manufacturer specification. Another February 2026 reviewer said Quarry Hills was the first of three companies able to repair their Fujitsu mini-split. Speed is the other constant. A July 2026 caller who had been waiting on a no-show HVAC repairman had Nathan at the door at 8am the next morning. A February 2026 boiler failure was called in at 8:30 and finished by 10, with a new part fitted. A June 2026 customer with a medical concern was seen before 8am the following day. Technicians get named over and over — Noah, Nathan, Andrew, Dan, Thomas Russo, Jared — and so does the office. A July 2026 reviewer credited Rebecca with answering an overnight email first thing and calling afterwards to follow up; a June 2026 customer got the same post-service check-in. The complaints are worth reading before you call. In July 2026 a 2-star reviewer said a visit went "from repair, to replacement, to upgraded replacement all within about 15 minutes" and felt like a game show. A February 2026 1-star reviewer said Bill turned up to price an HVAC system, stayed on the phone, wrote nothing down and asked what they wanted to spend. In April 2026 a 3-star customer paid $567 for 35 minutes to fit a toilet flange they had already removed themselves. And a March 2026 reviewer who was otherwise very happy noted the company asked for payment up front, which they said they don't usually do. Four negatives against 73 reviews in the last six months — a small share, but they cluster around pricing and the sales visit rather than the repair work.