Verified record
Paul Freeman Plumbing & Heating is a plumbing business in Norton, MA. A 2023 Google review says the writer's mother asked him to help with a leaky faucet; he was there from 2:00 to 3:30, replaced the faucet and charged her nearly $700, and after she negotiated he still charged her $611, with no itemized receipt. A 2024 Google review says he worked on the writer's faucet and did not fix it, asked for $100 up front, said a part was needed, and never returned phone calls or came back. A 2022 Google review called it "Extremely expensive and not great work," saying he charged "a ridiculous amount of money for 20 min work." A 2026 Google review says to "avoid at all costs," calling it "not worth the headache." The Better Business Bureau lists an A+ grade.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Paul Freeman Plumbing & Heating. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$290 – $710
Typical plumbing job around $500
Worst person to do business with avoid at all costs not worth the headache
Not good.
This creep came into my work place today around 115- 130 and this creep kept taking photos of a old lady and other women in my store
Avoid this plumber!!! He came in and tackle with my faucet, and did not fixed it. He asked for $100 up front and told me I needed a part, and never returned my phone calls or came back. He looked like he was on drugs because his eyes were dilated, and he was sweating profusely. He should not have a license.
Avoid this plumber at all costs. Just like other reviews state, he charges a ludicrous, insane amount of money. My mother asked him to help her with a leaky faucet. He was there at 2:00 and left at 3:30. He replaced the faucet during that time and charged her nearly $700. Seven. Hundred. Dollars. For ninety minutes of work and a new faucet. My mother, a widow in her 70s, negotiated with him and talked him down, and he still charged her $611. Still more than $600 for 90 minutes of work and a new faucet. And he did not give her an itemized receipt so she could see what she actually paid for. All together, it was appalling and reprehensible. Do not use this plumber if you can avoid it.
Specializes in
Languages
1 change recorded — last scanned Sep 26, 2026.
Pocket doors and repairs others refuse4.6
Next-day central air repairs4.2
Fast response times3.9
Persistent problem-solving5.0
39 years in business3.1
Licensed plumberNot yet rated
