Queen City Remodeling & More LLC

$300 Great job!

$2,000 The shower leaked and they were not able to fix it. I called but they did not respond. It was one of the worst experiences that we had. We called the project manager specifically they came to the house and kind of led the whole thing. I spoke to him the first time and he said I will be out soon and I will give you a call back and then nothing. So, I called him repeatedly after that and he never answered my phone after he knew there was a problem. It didn't leak for about 3 months then it started to leak profusely. I couldn't get him to come out and then I tried to seal it up with some masonry sealer that worked for a little while. Now it's leaking again. I think it was not installed properly. They put it in but it ended up having problems. The bathroom looks very good but I can't use it.

$2,500 We hired Queen City to install a tile shower. We also had them replace the sink in our bathroom. There were a few issues. The first few arose when the plumber had improperly installed the piping. He had to go back and forth to Home Depot several times to correct his errors. I'm fairly certain that we ended up paying for the replacement piping even though the issue was not a result of anything we did. Honestly, we could live with that. My main issue is the quality of the installation. Apparently the tiler was taking to long to finish our shower (he was here for about 2 days). We thought he was doing an amazing job...until the foreman on the project had him "hurry up" so that he could move on to the next job. With this, he never had time to properly grout the shower or seal the drain. The grout started to crack within 5-6 months of the remodel (we ended up hiring another plumber to reseal the drain). When I called the owner, Matt, he never returned my calls (I always got an answering machine). I got in touch with his father-in-law (Luke), who was the foreman on the job at the time (and is no longer working with Queen City) he gave me Matt's cell phone number. I actually got Matt on the phone that way. He said to send him pictures of the issues, and he would send someone out to fix it. Of course, I never heard back. I then had my husband call a few times and leave messages as well. That was about 6 months ago. You guessed it, no response. Needless to say, we are very dissatisfied with this contractor.

$189 Never finished the job and they had poor communication.

$600 I contacted the provider in advance to request the garage doors, steps, microwave, and installation of some security lighting in areas where I made clear I did not currently have any fixtures. I was told all of these would be doable by two people in one day. Everything was fine with the garage doors, the steps, and the microwave. However, when I asked about the lighting, the two men indicated that the lighting would have to be done by a registered electrician, as wiring would have to be run to the locations, and neither of them was an electrician. When I said I had made it clear that the lights needed wiring run when I first asked if all my requests could be accomplished, they were unaware that I had been told it could be done. Bottom line was that I could not get any security lighting installed. When I tried to think of something else that they could do, since the electrical work could not be done, I asked them to install a peephole in the door. Although it looks very professionally installed, they failed to ask how high I wanted it in the door. As a result, I can only see out of the peephole if I stand on tiptoes and twist my neck to be able to see as high as possible.