R & B Air Conditioning & Heating

Excellent, professional service. Bryan was extremely knowledgeable and kind. A/C system was fixed within 20 minutes. Could not recommend more highly!

⭐⭐⭐⭐⭐ Excellent Service — Highly Recommended! I had an excellent experience with R&B Air conditioning and Heating. From beginning to end, they were professional, knowledgeable, reliable, and courteous. They took the time to explain everything clearly, answered all of my questions. Deborah The front desk lady is awesome very respectful and attentive. I was especially impressed with their attention to detail and honestly . It is refreshing to work with a company that truly cares about its customers and takes pride in doing the job right. I am extremely satisfied with the service I received and would not hesitate to call R&B. I highly recommend them to anyone looking for a trustworthy, dependable, and professional cooling and heating company in Guilford and surrounding area! Five stars all the way! ⭐⭐⭐⭐⭐

My A/C failed during the heatwave on July 2nd ... called R&B in the morning on the 3rd... The technician called back that he will be at my place in the mid afternoon...he showed up like 9.30pm. Have no issue with that ... the temp was still in the high 90s and I can only imagine how many A/Cs failed in the area and how busy they must've had been. Once the technician arrived it took him 10-15 minutes to fix my unit. I truly appreciate the R&B's customer service as well as the technician's professionalism and dedication. Will truly recommend the R&B

I would give this company 20 stars if I could. Customer service is top notch, and Kevin, the technician, is friendly, professional and efficient. The company responds quickly and is more than fair with their pricing.

I would like to start by saying that I will never be using these people again and I don’t think that you should either. I am giving 2 stars instead of only 1 because they were able to fix one of our AC units, but that’s the only thing they fixed. We called them out to check both of our AC units because neither one was running. For one of them he was able to replace a capacitor and it started right up, easy. For the second one he said it wasn’t receiving a signal but he tried replacing the capacitor “just in case” and that didn’t fix it. So then he tried measuring the output from the thermostat and saw that one of the wires wasn’t sending a signal. After he walked around for a few minutes he told us there must be a broken wire inside of the wall that we would have to hire an electrician to replace. After he left I looked and the only issue was a loose wire going into the thermostat. After I tightened it down the AC unit started right up. Because of his negligence we could have paid a bunch of money to hire an electrician, and for what? Tightening a screw? That’s not the end of it either. We also asked if he could take a look at one of the units because it was causing a leak from the ceiling and he claimed that the only thing it could be is a clogged drain line so he blew it out and told us it wouldn’t happen any more. Well later that night I stepped into a puddle because it wasn’t a clogged drain line. I had to crawl around to discover it was a crack in the plastic drip tray. We had also asked if he could take a look at our upstairs heating system because it wasn’t working but by that point he told us to call back in the fall because we wouldn’t need heat for a few months. And after calling to inform them of these issues they ignored us and are still going to charge for all of this “labor” and unnecessary replacement parts. The technician was rushing out the door the whole time he was there because he had a bunch more jobs to do that day and we weren’t the priority. Either this company needs to hire more people so that the technicians can take their time when on the job or they need to improve their training process because these things should not get missed.