R.E.M Flooring INC.

R.E.M Flooring, a Peabody-based flooring contractor, describes itself as a family business doing repairs and full renovations since 2008, though its BBB listing dates the company to 2015. The review record here is a serious problem. Google shows a 1.4-star rating from 11 ratings, and the recurring theme across nearly all of them is unpaid bills: several reviews — most reading like they're from vendors or haulers who did business with the company rather than homeowners describing an installation — allege that invoices go unpaid for months and that the owner, Ralph, stops answering calls and emails once money is owed. One additional review describes the business as rude and dismissive toward a potential customer. There's no BBB complaint history on file, and the BBB profile itself carries no rating, so that source offers no counterweight to what shows up on Google. Given how consistent the complaint pattern is — even though much of it centers on the company's dealings with its own suppliers rather than its flooring work directly — this is worth taking seriously before hiring. Ask directly about current accounts-payable practices and get payment terms and project timelines in writing before any deposit changes hands.