R.E.M Flooring INC.

R.E.M Flooring, based in Peabody, MA, is a small flooring contractor BBB records show has been in business 11 years with two employees. The dominant story in its written record isn't about installation quality — it's about money. Seven reviews posted within a two-day span in September 2025 come from freight haulers and suppliers, all describing the same pattern: work or freight delivered to R.E.M., then months of unanswered calls and emails from owner Ralph Massa over unpaid invoices, some going back as far as six months at the time they wrote. One 2023 review from a prospective customer separately described the business as discourteous and disrespectful. A single 2024 review struck a different note, calling the staff amazing and easy to work with. Google's rating reflects that pattern directly, sitting at 1.4★ from 11 ratings. There's no state licensing information or public BBB complaint history on file to weigh alongside it. Given how consistent and recent the payment complaints are — and that they speak to whether a company pays the people it depends on to get work done — anyone considering R.E.M. Flooring should ask pointed questions about financial stability and get everything, including subcontractor and material arrangements, in writing before signing anything.