Reliable HVAC, Inc.

Reliable HVAC & Plumbing is a Worcester company built around one person showing up in review after review: owner Ian, who gets credited directly across dozens of the 71 reviews on file for being fast, knowledgeable and hands-on, whether it's a same-day furnace fix or a full system replacement. His crew -- Eddie, Hunter, Steve, Mike, Eric, and dispatcher Alyx/Alex -- gets named just as often for showing up on time and explaining the work. The emergency-response pattern shows up constantly: a Sunday-night water heater leak fixed by 2pm the next day, a boiler that stopped working over a weekend and got a permanent fix the following business day, a furnace that died on a Tuesday night with a new unit installed the next day. Bigger jobs get the same level of detail in reviews -- an oil-to-gas furnace conversion, a whole-home humidifier install, a mini-split heat pump, and on one older Victorian, a boiler and water heater replacement alongside a cast-iron sewer pipe swap, new toilets and a kitchen disposal, all handled by the same crew. The company does plumbing as much as HVAC, and the reviews reflect that split evenly. It's not a perfect record. A January 2025 review said a technician quoted roughly $12,000 to replace an entire heating system, only for a different company to fix the actual problem for about $150 -- a serious complaint about a costly recommendation that turned out to be unnecessary. And in an August 2025 review, a customer said a technician replaced a condensate pump but left without confirming the leak had actually stopped, and the water kept coming. Those two accounts stand out against a much larger run of five-star reviews describing fast, honest, well-communicated work -- but they're worth keeping in mind, especially on a big-ticket repair recommendation. For HVAC or plumbing work in the Worcester area, this is a high-volume, heavily reviewed shop; it's worth asking for a second opinion before signing off on any major system-replacement quote.