Reliable HVAC, Inc.

Reliable HVAC, Inc. describes itself as a Worcester company providing residential and commercial HVAC and plumbing services, including heating and air-conditioning repair, mini-splits, heat pumps, furnaces, boilers, water heaters, ductwork and emergency service. An active Massachusetts HVAC licence, number 18345-SM-A, is held on the state registry by Ian M Goodwin. A recent customer had a heat pump and air handler installed and said Ian was honest and very knowledgeable about what they were installing, that his crew did the install cleanly and efficiently, and that Alyx handled the paperwork side. A recent customer said Garrett cleaned the furnace, fixed a leak at the water heater and did maintenance and cleaning on the AC unit, and that he explained things clearly at a reasonable price. In a 2026 review, a customer said they called on a Sunday night about a leak from the water tank and had it fixed by 2pm the next day. A 2026 reviewer said Ian came out within 30 minutes of an early Sunday morning call, figured out the issue and was scheduling the solution for the same week. In a 2025 review, a customer said tech Eric found the communication between the thermostat and the furnace was faulting, installed a new digital thermostat and tested it and the furnace. In a 2023 review, a customer said Hunter arrived the same afternoon their water heater failed, installed a new one, replaced copper pipe and a few valves, and was done by 6 p.m. A 2022 customer said Ian and his team replaced the boiler and water heater, replaced a long run of cast iron sewer pipe and installed 2 toilets in their old Victorian home. In a 2025 review, a customer said Ian replaced a condensate pump for $235 but left without confirming the leak had stopped, and the water kept coming; that customer later found ice around the evaporator coils. A 2025 customer said they were quoted $12,000 to replace the whole heat system and that someone else then fixed the problem for $150. In a 2024 review, a customer said a tech promised to return the next morning about their boiler but did not, and that calls went unanswered after a boiler pipe leaked. A 2024 customer said the company stopped responding to texts and a web complaint after they asked to hire it to install a backup sump pump system.