Restoration 1 of Fairfield

Rufino and his team are incredible! We had water in our basement and they came the very next day. In fact, they were prepared to come that afternoon but it wasn't quite necessary. When they did show up the following morning, they immediately deduced the problems, fixed one of them, explained the second one and began preparing to do the work after I approved. The work was done efficiently, respectfully and is the highest quality. Rufino's team were dedicated, nice and easy to work with. Everything--no matter the ask or issue--was a "no problem, we can do that." Beyond the stellar work, Rufino coached me through every step of the insurance process. I just received my final payment from insurance and, because of Rufino's guidance, was able to be reimbursed 100%. If you have any water mitigation needs, call Rufino immediately! I know I will be if I ever have an issue again.

Rufino helped me to assess my water damage problem in my basement. He gave me a few solutions, and I’m implementing them. Couldn’t recommend him more!

Rufino takes an education first approach, informed me about all of my options before paying. Truly an ethical and experienced businessman.

Great service very responsive will use again

We had a very unfortunate experience with Rufino, the owner of the Restoration 1. Originally, he helped diagnose a water problem in a closet was quick to ask for a review which we wrote instantly. So, we feel it is appropriate to update our really upsetting experience for the second job we had Rufino do for us that left us out nearly $3,000 with a newborn. We had water in our basement winter/spring 2024. We asked if this was a job Rufino could remedy. Rufino sold us on POLYMER seal as a solution, and with a new baby at home and his good job prior previously we trusted him. Our mistake that is still costing us financaily and damage-wise in our home. $2,880 for 1.5 days of work, the very next rain there was the same amount of water in the basement just around the seal on all 4 sides (photos AFTER Restoration 1 work). As a result, we had some other experts come to look at the space and all 3 said Rufino's POLMER solution was basically a "do nothing" job for our space and that only a sump pump would remedy the seepage. When we showed Rufino the issue around his $2,880 job, he initally asked for more money to do the rest of the room. We then suggested he fix it- it took him a few times to actually show up: once a no-show and another time sent an associate with no heads up that he would not be there. When we finally got him to the space he offered to do more POLYMER "for free." But at this point we accepted this was not the proper solution and no longer felt we could trust the end-product and asked for partial refund. Sadly, the trust we had in Rufino was gone. Disappointed and we felt very taken advantage of. We tried for 30+ days to get on the phone, offered times to speak to come to amicable solution and he continued to blow us off, or ask us for times to talk and never respond. Really unfortunate experience. We trusted Rufino as a sole-estimate as we had a newborn baby at home and feel completely scammed. So now we are out nearly $3k and still had to get the sump pump from another vendor. Rufino and his company should have sent a partial refund - it's simply honest & good business.