RestoreMasters

Poor Communication and a Very Frustrating Experience.. Unfortunately, my experience with this roofing company during my commercial roof insurance claim has been extremely frustrating. The roofing company was working alongside the public adjuster (the public adjuster they hired). About a month ago, I had a phone conversation with Forest regarding the next step, which was obtaining an engineering report costing approximately $5,500. Based on that conversation, my clear understanding was that the cost of the engineering report would be fronted and then reimbursed from any additional funds recovered from the insurance claim. After that conversation, I heard nothing further, so I assumed the engineering process was moving forward. Then I received an update from the public adjuster stating that their management had never approved fronting the engineering costs and that I would need to pay the expense myself if I wanted to continue pursuing the claim. When I questioned this because it was completely different from what Forest had communicated to me, public adjuster responded that he was not sure what happened with the communication and that he had never approved fronting the expert costs. That left me wondering why I was told something different in the first place. This claim has already been a long and exhausting process. When a roofing company is working with a public adjuster on a major insurance claim, I expect everyone involved to communicate with each other before financial arrangements involving thousands of dollars are discussed with the customer. I understand that misunderstandings can happen, but when we're talking about a $5,500 expense, there shouldn't be this much confusion about who approved what and who is ultimately responsible for paying it. After all of the back and forth and lack of clear communication, I ultimately decided to close everything out rather than continue pursuing the claim. Very disappointing experience, especially after the amount of time invested in this process.

In late 2023, our self storage facility suffered wind and hail damage.  After a good bit of delay caused by the public adjuster and the insurance company, Restoremasters (RM) was given the job of replacing 299 self storage doors,  an asphalt shingle roof on a house, and making assorted other repairs.   RM did an excellent job. The repairs were made on time, and under proper supervision and security. Communication was good, and RM’s  personnel were highly professional and efficient. Most importantly the job was done correctly.  I would not hesitate to recommend RM to repair/replace a commercial building.

I would like to express my gratitude to Brian Shickey for his outstanding work in my front room. His professionalism, attention to detail, cleanliness, and commitment to quality were evident throughout the project. Additionally, he conducted himself with courtesy and respect. Based on my experience, I would rate his performance at the highest level. The results in my front room are excellent.

Jaden is wayyyy better than matt. True story

Excellent customer service. I had an issue after the installation was complete. Someone was sent out immediately and took care of it.