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Several ReSupply customers say the price changed at the door. In August 2026, a customer donating kitchen cabinets to Habitat wrote that an online estimate of around $200 became a $515 bill because each cabinet was charged as a two person lift; a July 2026 reviewer said an estimate of around $250 turned into a charge of over $700 without prior authorization, with $114.62 refunded after more than a week. A September 2026 customer quoted $70 for a queen bed was told on arrival it would be $200 more. ReSupply Inc. is a Boston-based donation pickup service that books furniture and household-goods pickups for charities such as Habitat for Humanity, Goodwill and the Salvation Army, using local haulers; a July 2026 reviewer wrote that ReSupply used Mac Junk Removal for their Goodwill pickup. Its site lists service areas from Boston and Philadelphia to Alabama. BBB gives it an A+, and Google shows 4.4 from 1351 ratings. Other customers praise the crews themselves. In a July 2026 review, Karim and Anthony carried a queen size bed sofa down 13 semi-steep stairs and over a stairway railing; in August 2026, a crew made two trips with a full trailer and helped load items into the customer's own vehicle, and another customer wrote that two men disassembled and moved an elliptical and an oversized recliner without damaging anything. Phoenix and Colin did a full clean out of a 5 bedroom house in September 2026. Missed pickups are the other complaint. Customers in August and September 2026 wrote of drivers who never came, a pickup scheduled 3 different times with no show, and a crew that arrived around 4:30 after an 8am-12pm window. In August 2026, a customer wrote that the team lead, Victor, asked them to send extra money to his personal Zelle account, and that they were charged for an item left behind.
They did an amazing job and really took care to move things efficiently but safely.
After confirming several ways that I had a queen bed for pickup, and quoting me $70 for that item, the driver informed me on arrival that they would need to charge me $200 more. Outrageous!
This is for Cleveland. This place is a rip off. They state that they can pick anything up but then they can't unless you pay exorbitant extra fees. You can never talk to anybody. The group left without taking everything that was agreed upon and they will not come back without paying an additional excessive fees. Check out your local city haulers and stay away from these guys.
Booking was easy. The arrival window was noon to 5 PM. I got a call from the driver at 8 AM telling me he was on the way. I told him he was not to come before the afternoon window. He told me that his paperwork indicated morning pickup and to reschedule I would have to start the whole process over. The company was sending me messages for afternoon pick up right up to 10 minutes before he showed up 4 hours early. He came in and looked around and shoved a phone in my face to accept the new fees which were $100 more than the original estimate. I need the stuff gone that day so I signed. It wasn't until I got the receipt that I saw the charge for 3 flights of stairs. This is a single story ranch with 3 steps not 3 flights. Resupply would not refund the up charge. The driver told them that he needed extra help. There were just 2 of them no extra help. Find someone else they like to rip off seniors.
Phoenix and Colin did an outstanding job on the full clean out of my 5 bedroom house. They provided great customer service too!
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2 changes recorded — last scanned Sep 24, 2026.
