Renuity of Greater Boston

Renuity of Greater Boston, based in Woburn, is the window, siding, roofing and bathroom-remodeling company long known in Massachusetts as Rite Window — it completed its transition to the Renuity name in June 2026, after Renuity (the home-improvement arm of Titan Holdings) acquired Rite Window in 2022. It has been a BBB-accredited A+ business since 2018 and is a listed provider of KOHLER LuxStone and Walk-In Bath products across New England. Across major platforms the overall standing is strong — 4.6 stars from 726 Google ratings and 4.5 from 324 Best Pick Reports ratings. Several 2026 reviews describe complex jobs done well: one homeowner said a crew installed a Kohler LuxStone shower in an unusually shaped bathroom and called the finished result "amazing"; another said new windows were matched to the home's 1948 woodwork trim; and a January 2026 review described the removal of 105-year-old wooden windows and 50-year-old aluminum storm windows, with 29 replacements installed in two and a half days. There are also real, specific complaints, several of them recent. A November 2024 review, on a $19,500 shower project, described "slapdash installation," a faulty shower design, and mismatched, defective Kohler products, and said company managers were dismissive of the concerns raised. A September 2025 review said the crew arrived without required permits and had an apprentice perform work the reviewer believed needed a licensed plumber. A February 2026 review said the salesman gave incorrect information about where work would happen and that floors and a runner were damaged during the job. A July 2026 review said sales staff kept calling after being told to stop, including calls the reviewer said continued while they were hospitalized. On Reddit, Massachusetts homeowners describe a wide range of experiences with the company under its earlier Rite Window name: one 2026 commenter called it "very scammy and expensive" and said a sales representative asked them to tell the office they had canceled rather than refused a sale, while others report solid results, a good warranty, and negotiable pricing. For window replacement or a Kohler shower or bath conversion, the strong platform averages and the detailed 2026 installs point to real capability — but given the volume and recency of the complaints above, it's worth getting sales terms and permit requirements in writing before signing, and asking directly how a project like the 2024 shower complaint would be handled if something goes wrong.