Rodenhiser Plumbing, Heating AC and Electric

Rodenhiser Plumbing, Heating AC and Electric is a family-run contractor based in Holliston, Massachusetts, with roots going back to 1928 across four generations; the company is currently led by CEO Andy Rodenhiser. It covers plumbing, heating, cooling, electrical and remodeling work across the Route 495/128 corridor, with emergency service and financing. The company holds an active Massachusetts sheet metal contractor license and is A+ rated and accredited by the Better Business Bureau. Its review base is large and long-running: 807 reviews since 2018 across four platforms, including 4.8 stars from over 3,200 Google reviews, and the last six months alone brought 237 reviews with only 6 negative. Individual technicians draw specific, repeated praise for emergency response — reviewers describe a burst water heater replaced within hours on a holiday weekend, and a 22-year-old AC unit fixed the same day during a heatwave — as well as for thorough plumbing and electrical work that includes cleaning up carefully after the job. A cluster of more serious complaints runs through 2023 to 2026, mostly around large installations and pricing. A 2023 Houzz review said an $11,000 AC system failed within months due to a wiring defect the company itself diagnosed; a 2025 review described $50,000 worth of mini-split systems that stopped working after 8 months, with weeks of unanswered follow-up before the company dismissed the failure as a "fluke"; and a 2026 review described losing AC throughout the house after a repair visit went wrong, following a prior AC replacement the reviewer called extremely expensive. Separately, more than one review — plus a Reddit thread — describes being charged a diagnostic or quote fee without getting an estimate up front, then facing a price well above what a competitor quoted for the same job; one Reddit user said Rodenhiser quoted $5,800 for electrical work another electrician did for $1,300. A single 2024 review alleged a technician left a furnace dirty and with a broken valve after a service call, then recommended a full replacement rather than the repair that was needed. None of this defines the typical experience — the great majority of the hundreds of reviews on file, recent and older, describe prompt, knowledgeable service — but the pattern around big-ticket installs and unclear pricing is real and recurs across several years and platforms. Anyone considering a large system replacement is better off getting a written, itemized estimate before agreeing to any diagnostic work, and getting a second quote for anything in the thousands of dollars.