Rodenhiser Plumbing, Heating AC and Electric

Rodenhiser Plumbing, Heating AC and Electric is a large, Holliston-based home-services company covering plumbing, HVAC, and electrical work across eastern Massachusetts, with an active state sheet metal business license and an A+ BBB accreditation. Its written record is enormous — 769 reviews since 2018 across eight platforms, including 199 in the last six months alone. Most of that record is the same-day, name-the-technician story that shows up again and again: Dan, Jacob, Mason, Devin and others dispatched within hours for a failed AC, a leaking water heater, or an electrical issue, walking customers through the diagnosis and the options before starting. Recent examples include a toilet leak resolved within about ninety minutes of the first call and a 22-year-old central AC unit's failed capacitor replaced the same afternoon during a heat wave. The complaints that do surface tend to cluster around bigger-ticket work and quoting rather than routine repair visits. A 2025 review describes a roughly $50,000 mini-split system failing twice within about a year, with weeks-long waits for service each time. A 2023 Houzz review alleges an $11,000 AC system failed because of wiring the company reportedly knew was defective. On Reddit, one commenter describes a $5,800 quote for an electrical repair that another electrician later completed for $1,300, on top of a $75 fee just for the quote. A 2026 review separately describes a technician declining to give a phone estimate for a pump replacement, then charging a $79 diagnostic fee toward a $601 quote. Given the size of the operation, it's worth treating the routine-repair reviews and the big-install reviews as two different track records — the day-to-day service calls read consistently well, but for a major system replacement it's worth getting a firm, itemized quote in writing and asking directly about warranty terms before signing.