Roto-Rooter Plumbing & Water Cleanup

Roto-Rooter Plumbing & Water Cleanup serves Lowell, MA. Its website reports 91 years in business and 24/7 emergency service, and its stated service area includes Lowell, Worcester, Billerica, Danvers, Acton and Springfield. Massachusetts plumber licence 2604-PL-C, held by G.W. Chapman Inc Dba Roto Rooter Inc, is expired on the state registry. Much of its recent work is drain clearing. In an August 2026 review, Aaron N. came out around 10pm to clear a main drain clog that had flooded a basement. In a July 2026 review, they came in 2 hours for a main line backup, and nate diagnosed the problem and fixed it quickly. In June 2026, Bryan came out the same day on a Sunday and took care of a clogged drain in under an hour. In July 2026, Burim fixed a sink after two other companies had tried. The work goes beyond drains. After a July 2026 call about a leaking water heater, a unit was installed the next morning in about 2 hours and the old unit hauled away. In an April 2026 review, what began as a simple problem became three jobs, including a broken pipe under a basement floor, fixed in just over 24 hours. In May 2026, Anthony assured seniors on a fixed income that the charge for a minor drain problem would be less than the typical fee. Cost is the main complaint. In September 2026, the company would not give a cost estimate over the phone, and the bill came to about $600 after $100 was knocked off. In July 2026, snaking a toilet drain and resetting the toilet cost $1010.69, which the customer and her husband thought was overpriced. A July 2026 review praises Chauncey as professional and efficient but describes sticker shock at the flat rate cost. In an August 2026 review, a problem returned within three months of a 1,059 service, and the company said the repeat visit would have to be paid despite the six-month guarantee. In a September 2026 review, the first visit did not open the drainage after 3 hours and $370, and the job was done nicely on the second day. A February 2026 review describes waiting 6 hours for someone to come.