Rush Brothers Plumbing

We had Rush Brothers Plumbing install new plumbing during a bathroom remodel, including a toilet, sink, tub, and a washer hookup in another room. The job also required digging and running a new sewer line through our very small crawlspace, which was not easy, but everything was handled smoothly. we were very picky customers and changed our minds several times about the layout and details, yet the crew stayed patient and flexible the whole time. they answered our questions quickly, explained the plumbing work clearly, and kept us updated from start to finish. the team was friendly, easy to work with, and did excellent work. The job site was kept very clean and organized, and they were also very considerate of our pets while moving in and out of the house. one technician spent extra time going over the drain and water line setup with me, which i really appreciated. They also took care of a small unrelated leak they found while working, which was a big help. The price may not have been the lowest, but the quality, service, and attention to detail made it well worth it. I would gladly recommend them to anyone needing plumbing or sewer work in New Haven.

The plumbing technician earned a 5-star review. I called for help with a damaged incoming water line after a tree root caused a leak, and the problem was found very quickly. The repair was handled fast, and when one connection did not hold after the water was turned back on, the technician was honest about what happened and took care of it right away. He redid the water line repair, gave the connection more time to set, tested the line carefully, and made sure there was no visible leak before finishing the job. Later I noticed some water pooling over the repair area, so I called back and explained the issue. The plumber returned for the follow-up appointment, checked the line again, and made everything right. What stood out most was that he truly cared about the work and wanted the plumbing repair done correctly. I have used this plumbing service several times before, and I would gladly recommend them again for water line repairs and leak issues.

We are very thankful they solved our confusing well water and irrigation problem. We had a buried pump at our home, and when the irrigation water stopped, we had no idea what caused it or what steps to take. They clearly explained how to get ready for the digging and pump repair, and their plumbing and pump experience made the whole job much easier. We did not have to waste time chasing different contractors for plumbing, electrical, or sprinkler issues because they understood the full system and handled it the right way. If your irrigation system or well pump stops working, they are a great company to call. The service was worth the cost, and we really trust their work.

My water heater quit unexpectedly, and the plumbers came out the next day after I got off work, even though it was later than most service calls and they knew it might be a tough install. They replaced the unit for less than the other estimates I got for the same plumbing job. The work took some careful adjusting, reconnecting, wiring, and pipe work, but they handled it well and got everything installed properly. They also checked a few worn parts, replaced what needed attention, and helped prevent future plumbing problems. On top of that, they cleaned the AC condenser at no extra charge. I really appreciated that they kept me informed through the whole process, showed me what was going on, explained what needed repair, and made sure I understood how to watch those trouble spots later. The service was honest, thorough, and professional, and they are the first plumbing company I would call again in New Haven if I ever need help.

My gas water heater started leaking over a holiday weekend. Monday morning around 8:00 I called Rush Brothers Plumbing and spoke with a polite and pleasant office staff member. A few minutes later, I got a call back letting me know they could install a new water heater that same day. To my surprise, the plumber arrived at my door around 8:30 and got started right away. The water heater installation was finished by late morning, and the whole work area was cleaned up nicely. I was very impressed with how fast, organized, and professional the service was from start to finish. The plumber explained the work clearly, handled the replacement smoothly, and made the whole process easy during a stressful plumbing problem. I really cannot say enough good things about the service, and I will definitely keep using them for future plumbing needs. They also helped me with another home service job before, and that work was done just as well.